Customer Service Representative - Full-Time

United Airlines; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flight privileges

401(k) and Pension

Job summary

United Airlines is seeking an on-site Airport Customer Service Associate in Los Angeles to assist travelers with check-in, baggage, and directions throughout their journey.

You will engage with customers in busy airport environments, provide friendly and professional service, and coordinate with flight crews and other departments as needed to ensure a smooth travel experience.

Qualifications

• High school diploma or GED or equivalent is required.
• Excellent reading, writing and speaking English is essential.
• Able to stand, walk, and lift up to 70 lbs and work rotating shifts.

Responsibilities

• Interact with domestic and international customers in lobbies and at gates to assist with ticketing and baggage.
• Greet customers and guide them through their journey with a friendly, professional approach.
• Resolve customer travel issues and provide memorable, confident service.

Skills

Communication

Customer service

English fluency

Lift 70 lbs

Tech-savvy

Teamwork

Education

High school diploma or GED

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet our uniform, and appearance standards
• Must be willing and able to work 100% on-site
• United will consider applicants with criminal histories consistent with Fair Chance Ordinance

The starting rate for this role is $25.00.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]