Customer Service Representative - Full-Time

United Airlines; Indianapolis (IN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Accident & disability coverage

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines in Indianapolis is hiring a Customer Service Agent who will be the face of the airline at the airport. You’ll assist domestic and international travelers with ticketing, baggage, and greeting customers at gates and lanes, always delivering friendly, professional service to resolve issues and ensure a positive journey.

You must be 18+, have a high school diploma or equivalent, be fluent in English, and be able to stand for 8 hours, lift up to 70 lbs, and work day/night shifts,

Qualifications

• At least 18 years old.
• High school diploma, GED, or equivalent.
• Fluent reading, writing and speaking English.
• Able to stand for an eight-hour shift and lift up to 70 lbs.
• Eligible to work in the United States without sponsorship.
• Must pass a background check and pre-placement drug screen.

Responsibilities

• Assist customers with ticketing, baggage, and airport services.
• Greet customers at gates and in lobbies, creating a welcoming environment.
• Provide friendly, professional, and insightful service to resolve travel issues.
• Coordinate with other departments and flight crews to ensure smooth travel experiences.
• Operate on-site in a fast-paced airport setting, including night shifts and holidays.

Skills

English fluency

Customer service

Physical stamina

Team communication

Dependable attendance

Education

High school diploma, GED, or equivalent

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

What You Need to Succeed (Minimum Requirements):

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet our uniform, and appearance standards
• Must be willing and able to work 100% on-site

The starting rate for this role is $19.64.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]