Customer Service Representative - FT - Canton

HOMEBANK; Canton (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

HOMEBANK in Canton, MO is seeking an Entry Level Teller to support daily banking operations and customer service. The role focuses on accurately processing cash transactions and helping customers with deposits, withdrawals, and payments.

Applicants should have a High School diploma, strong communication skills, and basic computer proficiency. Training will cover NuPoint Core System use and security procedures within a银行 setting.

Qualifications

• High School Degree or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills.
• Strong computer skills.
• Proficient with PC based teller software or willingness to learn.

Responsibilities

• Receives and verifies cash from customers and follows all cash handling procedures.
• Accurately reconciles cash drawer daily including scanning of all images.
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System.
• Annually participate in Robbery/Security training.

Skills

Communication skills

Computer skills

Education

High School degree

Tools

PC based teller software

Job description

Job Details Level: Entry Job Location: HB CAN - CANTON, MO 63435 Position Type: Full Time Education Level: High School Travel Percentage: Negligible Job Shift: Day Job Category: Customer Service

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course

Qualifications

• High School Degree or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn

Physical Demands

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
• Ability to communicate in writing and verbally.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting or moving is required up to 25 pounds.
• Regular, predictable attendance is required.

Work Environment

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone and printers, light traffic).
• Ability to work in a confined area in some situations.
• Ability to sit at a computer terminal for an extended period of time.
• Standard office lighting.
• Be able to operate email