Customer Service Representative - FT

Avis Budget Group; Massachusetts; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bi-weekly hourly wage

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account for transit/

Retirement benefits (401k)

Employee discounts on car rental and购

Job summary

Avis Budget Group at airport locations is seeking a responsive, active teammate for outdoor rental and return processes. You will assist customers, check vehicles, and use handheld devices to complete rentals and returns on the lot.

This on-site role emphasizes flexibility to work all shifts, strong customer service, and a valid driver’s license. We offer paid training, benefits eligibility, and opportunities for advancement within a lively, customer-focused team.

Qualifications

• Must have a valid driver's license.
• Experience in customer service is a plus.
• Ability to type and enter data into a handheld device.

Responsibilities

• Assist customers through the rental and return process at airport lots.
• Check vehicles and enter information into handheld devices.
• Process rentals for loyalty customers and assist at exit gates.
• Provide professional, friendly service to ensure a smooth experience.

Skills

Valid Driver's License

Basic computer skills

Verbal communication

Customer service mindset

Willingness to work outdoors

Flexibility to work shifts

Typing / data entry

Tools

Handheld device

Job description

$15.50/hour
Monthly Commission Opportunity
Shift Premium may Apply

We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations.

This is a dynamic, hands‑on role where no two days are the same—and where your flexibility and customer service skills make a real difference.

What You’ll Do:

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.

Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast-paced environment is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Norfolk

Virginia

United States of America