Customer Service Representative - FT

Avis Budget Group; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical, dental and other insurance

Transit/parking benefits

401k retirement benefits

Employee discounts

Job summary

Avis Budget Group at our airport locations is looking for an energetic Rental Associate who thrives in an active outdoor environment. You will assist customers with the rental and return process, check vehicles, and use a handheld device while delivering friendly, professional service.

This entry-level role includes on-the-job training, paid time off, and benefits such as medical, dental, and 401k. Bi-weekly pay (some locations may pay weekly) with flexible shifts and a valid driver’s license

Qualifications

• Valid Driver’s License.
• Basic computer skills (typing, data entry).
• Effective verbal communication and customer service skills.
• Customer-first mindset with a genuine desire to help people and create positive experiences.
• Strong customer service skills, including professionalism, patience, and clear communication.

Responsibilities

• Assist customers throughout various parts of the rental and return process on airport lots.
• Check vehicles and enter information into a handheld device.
• Process rentals for loyalty customers.
• Assist customers at exit gates and check in vehicles at return.
• Provide professional, friendly customer service to ensure a smooth, efficient, and positive experience for every customer.

Skills

Customer service

Driver's license

Communication

Job description

$18.00/hourShift Premium may Apply

We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations.

This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference.

What You’ll Do

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You’ll Get

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full-time/part-time status and location

What We’re Looking For

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication