Customer Service Representative - FT

United States 1 AB Car Rental Services, Inc; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Bi-weekly wage

On-the-job training

Paid time off

Medical insurance

FSA for transit/parking

401k

Employee discounts

Location varies

Job summary

Avis Budget Group is seeking a customer-focused team member to support the rental and return process at airport locations. You will engage customers, check vehicles, and enter information into handheld devices to ensure smooth service.

The role emphasizes safety, activity, and on-site presence, with training provided and opportunities for career growth. Eligible candidates must be 18+, have a valid driver’s license, and be able to work outdoors.

Qualifications

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service
• A customer‑first mindset with a genuine desire to help people
• Strong customer service skills, professionalism and patience
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be 18+ and legally authorized to work in the United States
• On-site presence is required (not remote)

Responsibilities

• Assist customers throughout the rental and return process on airport lots
• Check vehicles and enter information into a handheld device
• Process rentals for loyalty customers
• Provide professional, friendly customer service to ensure a smooth experience

Skills

Valid Driver’s License

Basic computer skills

Verbal communication

Customer service

Customer-first mindset

Outdoor work

Flexible shifts

Typing

Move around lot

18+ age

On-site presence

Tools

Handheld device

Job description

$16.00/hour Monthly Commission Opportunity Shift Premium may Apply We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations. This is a dynamic, hands‑on role where no two days are the same—and where your flexibility and customer service skills make a real difference.

What You’ll Do:

This is an outdoor, multi‑function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full‑time/part‑time status and location

What We’re Looking For:

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer‑first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on‑site presence and cannot be performed remotely
• 6 months retail or customer service experience in a fast‑paced environment is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Charlotte North Carolina United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.