Customer Service Representative - Evenings

Planet Fitness - PF Baseline Fitness; Colorado Springs (CO); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Health, Dental and Vision Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Colorado Springs seeks a part-time Customer Service Representative. You will be responsible for new member sales and ensuring a positive experience for members, prospective members, and guests.

Your role includes handling front desk tasks, assisting with member check-ins and queries, and maintaining club cleanliness. Strong customer service skills and a good work ethic are essential for success in this position.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk related tasks, including phone assistance.
• Facilitate member services issues and maintain club cleanliness.

Skills

Strong customer service skills

Basic computer proficiency

Good work ethic

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Mornings - Part Time

Day/Time: M-Th 6am - 12pm

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take information calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.