Customer Service Representative / Estimator

Allfavorpcb USA; Schaumburg (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pay based on experience

Comprehensive benefits package

Job summary

Allfavor Technology, Inc. in Schaumburg, IL is seeking a Customer Service Representative / Estimator to join our team. This role blends quoting, data entry, customer communication, and internal coordination with sales and engineering to support the order process.

Ideal candidates are highly organized with strong communication, comfortable with pricing and basic math, and proficient in Microsoft Outlook and Excel. No PCB industry experience required for the right person; training provided.

Qualifications

• High school diploma or equivalent required.
• 1+ year of office experience preferred.
• Microsoft Office experience required.
• Basic math and data entry skills required.

Responsibilities

• Prepare customer quotations using company pricing tools and procedures
• Process incoming orders and confirm order details
• Communicate with customers regarding quotes, orders, lead times, and updates
• Review incoming RFQs for completeness and required information
• Coordinate with internal sales, engineering, and production teams
• Maintain accurate customer and order records in company systems
• Respond to phone calls and email inquiries professionally
• Assist with general office and administrative tasks as needed

Skills

Organized

Detail-oriented

Communication skills

Pricing / Math

MS Outlook

Excel

Estimating / inside sales experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

Pricing tools

Job description

Home / Careers / Customer Service Representative / Estimator Open Position

Customer Service Representative / Estimator

Schaumburg, IL Full-Time Monday , Friday Customer Service

About this role

Allfavor Technology, Inc. is seeking a motivated and detail-oriented Customer Service Representative / Estimator to join our growing team. This position is ideal for someone who enjoys working in a fast-paced office environment, solving problems, and supporting customers throughout the quoting and order process.

This role combines quoting, data entry, customer communication, and internal coordination with sales and engineering teams. No PCB industry experience required for the right candidate , we are willing to train motivated individuals with strong office and communication skills.

Day-to-Day

Primary Responsibilities

• Prepare customer quotations using company pricing tools and procedures
• Process incoming orders and confirm order details
• Communicate with customers regarding quotes, orders, lead times, and updates
• Review incoming RFQs for completeness and required information
• Coordinate with internal sales, engineering, and production teams
• Maintain accurate customer and order records in company systems
• Respond to phone calls and email inquiries professionally
• Assist with general office and administrative tasks as needed

Who We're Looking For

Ideal Candidate

• Highly organized and detail-oriented
• Strong communication skills (email, phone, in-person)
• Comfortable working with numbers, pricing, and basic math
• Able to manage multiple tasks and deadlines
• Positive attitude and team-player mindset
• Proficient in Microsoft Outlook and Excel
• Prior estimating, inside sales, customer service, or manufacturing office experience is a plus

Requirements

Qualifications

• High school diploma or equivalent required
• 1+ year office experience preferred
• Microsoft Office experience required
• Basic math and data entry skills required

Compensation

What We Offer

Pay based on experience. Plus a comprehensive benefits package: