Customer Service Representative – English/Spanish

Security Finance; Conroe (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Top training program

Excellent benefits package

Monthly bonus potential

Career growth opportunities

Community involvement

Job summary

Security Finance seeks a customer-focused professional in Texas to join our team. You’ll be the first point of contact for customers, assisting with loans and tax preparation while working in a busy office environment.

Training is paid on the job, with opportunities to advance your career and participate in a comprehensive benefits package. A bilingual skill set helps you serve diverse customers effectively.

Qualifications

• Customer service experience required.
• Bilingual English/Spanish preferred.
• Willing to learn with paid on-the-job training.

Responsibilities

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

Skills

Bilingual (English/Spanish)

Customer service experience

Job description

• Do you thrive on making a positive, lasting impact on people?
• Are you bilingual in English and Spanish?
• Do you have customer service experience?
• Are you looking for an opportunity to learn a new industry, with paid on the job training?
• Do you want multiple opportunities to advance your career?
• Do you want to work in an open, office environment?

You’re the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required - just bring your customer centric attitude and you'll teach you the rest!

In this role, you can expect to:

• Provide outstanding customer service both on the phone and in-person.
• Market for new and continued customer business.
• Prepare and process loans and income tax returns.

We offer:

• TOP-of-the-line training, with pay increase incentives, which includes hands‑on and online training. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
• An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
• Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your branch goals!
• Community Service - As a company, we are pro‑active members of the community. We make ongoing contributions to charities, local food banks, educational institutions, and more.
• Growth Potential - We believe in fostering our employees' talents and providing a pathway for their individual career story.

We are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.