Customer Service Representative Early Mornings Part Time

Planet Fitness - PF Baseline Fitness; Coralville (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Free Membership for self and one family member or friend

Job summary

A leading fitness club is seeking a Customer Service Representative to enhance member experience through exceptional service. The role involves greeting members, managing front desk tasks, and addressing customer inquiries. Ideal candidates will possess strong communication and problem-solving skills, ensuring a welcoming atmosphere for all members and guests.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency needed.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including answering calls and member check-ins.
• Facilitate member services issues and maintain club cleanliness.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet and meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answer phone calls politely and friendly to assist with questions or concerns.
2. Take info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions, forwarding to the Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness and cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions, using appropriate behavior and language.
• Communication: effectively communicate questions, concerns, or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not have authority to control employment terms. Each franchisee is responsible for compliance with applicable laws.