Customer Service Representative - Driving

Metropolis Technologies; Denver (CO); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Paid time off

Job summary

Metropolis Technologies, located in Denver, is seeking a dedicated customer service representative for their parking operations. You will ensure customer satisfaction, assist in maintaining facility cleanliness, and manage daily activities. The ideal candidate should possess a high school diploma and have strong customer service skills.

The position requires availability for 2nd and 3rd shifts and weekends. You will earn $21 per hour and enjoy various benefits, including medical, dental, and 401k.

Qualifications

• Experience with automated parking access control hardware and software is a plus.
• Ability to interact with customers in one-on-one situations to provide assistance.
• Valid state-issued driver’s license with acceptable driving record required.

Responsibilities

• Provide highest quality customer service and assist in maintaining cleanliness.
• Lead programs to improve client satisfaction and manage daily activities.
• Resolve customer complaints independently or with supervisor assistance.

Skills

Customer service skills

Mathematical skills

Ability to work flexible shifts

Education

High School Diploma or equivalent

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences so there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. We are reinventing parking to make checkout‑free experiences anywhere you go and to give us back our most valuable asset, time.

Responsibilities

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Assists customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes.
• Interacts with customers in a friendly and professional manner.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to customers to various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Qualifications

Education: High School Diploma or an equivalent combination of experience and education.

Experience: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability: Availability to work 2nd shift, 3rd shift and/or week‑ends may be required depending on the location’s hiring needs.

License: Valid state‑issued driver’s license with a current address and acceptable driving record.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language and effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees.

Reasoning & Adaptability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions and adapt to changes in the work environment.

Judgment: Exhibits sound and accurate judgment.

Other Skills: Ability to use a clock, calculator, or credit card machine to handle transactions and respond to customer problems. Strong personal drive, proven customer service skills, willingness to lead by example and work a flexible schedule.

• Work Environment: The noise level is usually moderate to loud; vehicle emissions exposure moderate to high; extreme temperature exposure moderate to high; weather conditions may include precipitation and wind; bright sunlight and nighttime working conditions high.

Salary & Benefits

Salary Range: $21.00 per hour.

Benefits: Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long‑/short‑term disability, life insurance, accident insurance, 401k and paid time off.

Location

US‑CO‑DENVER

Equal Employment Opportunity

SP+ is an equal opportunity employer committed to recruiting, hiring, training and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics or because the individual exercised their EEO rights.