Customer Service Representative - Deposit Review

D.L. Evans Bank; Burley (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking a Customer Service Representative in Burley, Idaho to handle clerical tasks, answer calls and greet visitors. You will review and process consumer and business deposits through remote channels using the Fiserv Deposit Review system (SCO) and provide excellent service.

The role requires strong communication, attention to detail, and ability to maintain confidentiality. Responsibilities include processing deposits via Mobile Deposit and ATMs, assisting staff, and

Qualifications

• Must be 18 years or older
• High school diploma or GED required
• Accurate and attentive to detail
• Able to get along with coworkers
• Maintain confidentiality in all situations
• Excellent verbal and written communication and professional telephone etiquette
• Well organized with good typing skills
• Strong proofreading skills
• Knowledge of Microsoft Office and Internet navigation
• Willing to assist coworkers with various tasks

Responsibilities

• Process customer remote deposits via Mobile Deposit, ATMs, or Merchant Capture and ensure accuracy per bank policies
• Review and process deposits through the Fiserv Deposit Review system (SCO)
• Answer questions and resolve issues related to Retail and Business Mobile Deposit and ATM Deposit
• Inform management, customers, and branch staff of issues promptly
• Coordinate and support SCO program operations and training
• Assist branch personnel with SCO-related item processing and password resets
• Support merchant capture clients with item processing
• Assist accounting/financial clerical functions as needed
• Answer calls and emails professionally with accurate information
• Greet visitors and route to appropriate offices, relay messages as needed
• Provide support to Processing Center and Debit Card personnel
• Maintain effective communication with customers and business relations
• Refer bank products/services to increase business when appropriate
• Keep workspace clean, secure, and well-maintained
• Attend meetings and participate in special projects as required

Skills

Customer service

Attention to detail

Communication skills

Confidentiality

Teamwork

Typing

Proofreading

Microsoft Office

Internet navigation

Telephone etiquette

Education

High school diploma or GED

Tools

Fiserv SCO

Job description

Job Description

The Customer Service Representative is responsible for performing a variety of clerical support duties, including answering the telephone and greeting visitors. He or she is responsible for reviewing and processing consumer and business customer's deposits made through remote channels utilizing the Fiserv Deposit Review system (SCO). The Customer Service Representative courteously and promptly answers customer questions and service requests or refers them to appropriate personnel.

The Customer Service Representative is responsible for performing a variety of clerical support duties, including answering the telephone and greeting visitors. He or she is responsible for reviewing and processing consumer and business customer's deposits made through remote channels utilizing the Fiserv Deposit Review system (SCO). The Customer Service Representative courteously and promptly answers customer questions and service requests or refers them to appropriate personnel.

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• Accurate and attentive to detail
• Able to get along well with coworkers
• Ability to maintain confidentiality in all situations
• Excellent verbal and written communication skills as well as professional telephone etiquette
• Well organized with good typing skills
• Strong proofreading skills
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet
• Willing and able to assist coworkers with various tasks

Responsibilities

• Assumes responsibility for the effective performance of processing customer’s remote deposits processed through Mobile Deposit, ATMs, or Merchant Capture
• Ensures all deposits processed through the Fiserv Deposit Review system are reviewed and processed according to bank policy and procedures
• Answers questions and resolves problems quickly and effectively relating to Retail and Business Mobile Deposit and ATM Deposit for customers
• Informs management, customers, and/or branch personnel of any issues or problems promptly
• Assumes responsibility for the effective coordination and performance of the SCO program
• Assists branch personnel with branch capture item processing issues, add new employees to the SCO program, and password resets for SCO
• Assists merchant capture clients with item processing issues
• Provides assistance for the accurate and efficient performance of accounting and financial services and related clerical functions as needed
• Answers telephone and professionally responds to telephone and email questions. Ensures email communications are accurate, thorough, and free from errors as needed
• Receives and screens visitors and telephone calls and either notifies staff members or records and relays messages. Conducts visitors to proper offices and announces them as necessary
• Provides assistance to Processing Center and Debit Card Personnel as needed
• Supports Processing Center and Debit Card departments as needed
• Assumes responsibility for maintaining effective communication and business relations with customers
• Responds to or refers questions or problems promptly and courteously
• Gathers information required and keeps customers appropriately informed.
• Keeps management informed of area activities and of any significant problems or concerns
• Assumes responsibility for related duties as required or assigned
• Maintains the professional reputation of D.L. Evans Bank
• Promotes D.L. Evans Bank at all times
• Serves as a representative of D.L. Evans Bank and participates in community activities
• Seeks opportunities to refer products and services for increased business to the bank
• Keeps work area clean, secure, and well-maintained
• Completes special projects as assigned
• Attends meetings as required.

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance