Customer Service Representative -DC

Applied Industrial Technologies; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K with company match

Insurance

Tuition reimbursement

Employee assistance

Job summary

Applied Industrial Technologies in Fort Worth, TX seeks a customer service professional to partner with our Service Centers, address inquiries, process orders, and help resolve issues. This on-site role emphasizes accurate information handling and timely responses to customer needs.

The ideal candidate brings 1+ year of customer service experience (call center helpful), strong attention to detail, and the ability to lift up to 50 lbs.

Qualifications

• 1+ year customer service. Call Center experience helpful.
• Strong attention to detail.
• High school diploma or equivalent.
• Must be able to lift up to 50 lbs.
• Valid driver's license & clean driving record (MVR).
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Responsibilities

• Addressing Service Center inquiries, investigating service issues, order processing, expediting / returns
• Processing Freight Claims
• Assist with resolving inbound vendor issues
• Help with inventory issues as needed

Skills

Customer service

Attention to detail

Call Center experience

Education

High school diploma or equivalent

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader(401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.)you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
• Professional development and training
• Great work / life balance
• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
• Join a local team with company backing

What you'll do:

In our fast-paced team environment, you will partner with our Service Centers to find products and services, solve customer needs, and build ongoing positive business relationships.

• Addressing Service Center inquiries, investigating service issues, order processing, expediting / returns
• Processing Freight Claims
• Assist with resolving inbound vendor issues
• Help with inventory issues as needed

Requirements:

• 1+ year customer service. Call Center experience helpful.
• Strong attention to detail
• High school diploma or equivalent
• Must be able to lift up to 50 lbs.
• Valid driver's license & clean driving record (MVR)
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.