Customer Service Representative, Customer Service

Gulfshoresal; Alexandria (LA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Short/Long-term disability

Life insurance

Sick leave

Vacation leave

11 paid holidays

EAP

Tuition reimbursement

Wellness program

Retirement plan

Job summary

The City of Alexandria seeks a Customer Service Representative in the Customer Service Department to process payments for utility services and assist customers at the front desk or drive-through window. Requirements include a High School diploma or GED and at least one year of cashier, customer service or clerical experience; overtime, holidays and weekends may be required.

The position includes a comprehensive benefits package and opportunities within a dedicated civil service team.

Qualifications

• High School diploma or GED, plus 1 year of cashier, customer service or clerical experience.
• Experience may be substituted by equivalent education and training.
• Ability to verify payments and maintain records.

Responsibilities

• Greets and assists customers at the front desk or drive-through window with utility services.
• Receives payments for municipal electric, gas, and water utility services.
• Verifies payment amounts and account information are correct; posts payments to customer accounts.
• Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
• Performs clerical duties.
• Assist with customer account functions such as researching accounts, establishing payment arrangements, processing service requests, preparing service orders, and maintaining departmental records.

Skills

Cashier experience

Customer service

Clerical work

Education

High School Diploma or GED

Job description

Customer Service Representative, Customer Service

Annual Salary: $31,203.28 Grade: 14

The City of Alexandria is seeking professional individuals to begin a career in the Customer Service Department, located in the heart of Central Louisiana to processes payments for utility services and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.

Benefits:

The City of Alexandria offers a comprehensive benefits package that includes: medical insurance, dental and vision, short/long term disability, group and dependent life insurance, sick and vacation leave, 11 paid holidays, EAP, tuition reimbursement, wellness clinic for employees and their dependents. Retirement benefits include the City of Alexandria’s Retirement System, and a voluntary deferred compensation supplemental retirement plan.

Duties and Responsibilities:

• Greets and assists customers at the front desk or drive-through window with utility services.
• Receives payments for municipal electric, gas, and water utility services.
• Verifies payment amounts and account information are correct; posts payments to customer accounts.
• Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.
• Performs clerical duties.
• Assist with customer account functions such as: researching customer accounts, establishing payment arrangements, processing service requests, preparing service orders and other documentation, and maintaining the file system of departmental records.

Minimum Qualifications:

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.

Work Schedule:

40 hours per week; may work overtime, including holidays and weekends.

Accepting applications: August 5-19, 2026, by 11:59 p.m. or the first 50 applications, whichever comes first.

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification.

Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable.

Must include copies of driver’s license, diploma, GED, DD214, degree, etc. with application for consideration.

Civil Service Department

Ph. [phone] or [phone] Fax [phone], Email: [e-mail]

The City of Alexandria is an Equal Opportunity Employer