Customer Service Representative (CSR)- Minnetonka, MN

Packard Culligan Water; Minnetonka (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance with no deductible

Dental and vision insurance

401(k) with employer match

Paid holidays

Competitive PTO package

Job summary

Packard Culligan Water is seeking a Customer Service Representative in Minnetonka. In this role, you will build customer relationships, answer inquiries, and address water quality concerns.

The ideal candidate has excellent communication and problem-solving skills, and enjoys a dynamic work environment. The position offers medical benefits, a 401(k) plan, and a Monday-Friday schedule, fostering a healthy work-life balance.

Qualifications

• Must be able to communicate effectively both verbally and in writing.
• Ability to solve unique customer needs quickly.
• Attention to detail is crucial for accuracy.

Responsibilities

• Answer phones and resolve customer inquiries.
• Communicate products and services to customers.
• Handle payments, invoices, and assist with collections.
• Schedule deliveries and service appointments.

Skills

Strong communication skills

Quick problem-solving abilities

Attention to detail

Proficiency in Microsoft Office

Team player

Education

High school diploma or equivalent

Job description

Customer Service Representative

Join Our Dynamic Team!

Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Minnetonka where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Minnetonka is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.

Key Responsibilities

• Answer phones and work with inquiries, troubleshoot, billing, and other assigned tasks.
• Effectively communicate our products and services to customers.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, and assist with collections.
• Efficiently schedule deliveries and service appointments.

Desired Qualities

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Collaborative team player with a friendly demeanor.

What Culligan Offers

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi-annual employee incentives.
• 401(k) with employer match.
• Work-life balance with a consistent Monday-Friday 8 AM-4:30 PM schedule.
• 7 paid Holidays and a competitive PTO package.

Fine Print

To be a CSR at our dealership you will be subject to a pre-employment background check, drug screening, and offer of employment. A high school diploma or equivalent is required.

Equal Employment Opportunity

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.