Customer Service Representative - Commercial Division

Pelican Products; Torrance (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO & Holidays

401k with match

Pet insurance

Health Savings Account

Wellness program

Global Mental Wellness Program

Employee recognition program

Employee discount

Job summary

Pelican Products in Torrance, CA, is seeking a Customer Service Representative for our Commercial Division to manage orders, quotes, and customer inquiries. You’ll liaise with internal teams to keep orders moving, provide proactive updates, and help customers choose the right solutions for their needs.

The role emphasizes accuracy, strong communication, and multi-tasking in a fast-paced environment, with a Monday–Friday schedule and opportunities for growth within a global protective solutions

Qualifications

• 1–2 years of experience in a fast-paced office or customer service environment.
• Proficiency in Microsoft Office (especially Excel) and SAP.
• Excellent written, verbal, and interpersonal communication skills.
• Highly detail-oriented with strong customer service and organization.
• Proficient in Word, Excel, and other applicable business software.

Responsibilities

• Accurately processes customer orders, RMAs, and credits/debits; maintains cross-references and backlog.
• Acts as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
• Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
• Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
• Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.

Skills

1-2 years experience

Microsoft Office (Excel)

SAP

Communication skills

Customer service mindset

Detail-oriented

Tools

Microsoft Office

Excel

SAP

Job description

We're Hiring: Customer Service Representative - Commercial Division

Location: Torrance, CA
Company: Pelican Products

Who We Are

At Pelican, we engineer products that stand up to the world's toughest conditions-because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do

• Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross-references and monitors backlog to ensure product availability or recommend alternatives.
• Serves as the internal point of contact for contract and custom orders, coordinating with cross-functional teams and providing proactive customer updates.
• Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively.
• Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples.
• Delivers high-quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety-related tasks.

What We're Looking For

• 1-2 years of experience in a fast-paced office or customer service environment.
• Proficiency in Microsoft Office (particularly Excel) and SAP.
• Excellent written, verbal, and interpersonal communication skills.
• Highly detail-oriented with strong customer service, organization, and follow-up capabilities.
• Proficiency in Word, Excel, and other applicable business software.
• Work Schedule: Monday-Friday, 6:00am-3:00pm Pacific Time

What's In It For You

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
• 401k plan - with immediate match
• Great Benefits - several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Ample free parking with EV Charging Station
• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
• Employee referral program - get paid to work with your trusted network.
• Prime location - minutes away from the beach!
• Established reputable brand offering premium products - you'll be proud to represent Pelican!
• And more...

Compensation & Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.