Customer Service Representative / Cashier

Air Comfort, Inc; Kalispell (MT); On-site; USD 31,000 - 42,000; Full time

Job summary

Western Building Center in Kalispell, MT is hiring a Customer Service Representative for a full-time, day-shift role in a fast-paced retail environment. You will assist customers, handle phone inquiries, support sales goals, and help with administration and logistics.

Some computer experience is required; training is provided, and prior lumber/building materials knowledge is helpful. The position emphasizes safety, independent work, and excellent communication as you maintain a tidy store and

Qualifications

• Experience in lumber/building materials recommended
• Some computer experience is necessary
• Training is provided, but prior knowledge helps

Responsibilities

• Ensure customers have the best possible retail experience
• Answer phones and handle calls or route them appropriately
• Fulfill sales goals as directed by the store manager
• Maintain a clean and organized retail facility
• Plan and pace own work to meet productivity goals
• Follow safety procedures and attend safety meetings

Skills

Customer service

Communication

Independent work

Windows OS

Tools

Windows OS

Job description

Customer Service Representative

Location Name:Western Building Center in Kalispell, MT

Shift:Day shift, all seasons

Western Building Center in Kalispell is seeking an outgoing person who takes pride in excellent customer service. This full-time customer service position will give you the opportunity to excel in a fast-paced retail environment. A successful applicant will be able to hone their knowledge of all aspects of building materials sales, from customer service and sales to administration and logistics. Training is provided, but some computer experience is necessary. Experience in the lumber and building materials industry is recommended.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that WBC customers and clients have the best possible retail experience
• Answer phones, provide customer service over the telephone or route calls appropriately.
• Fulfill sales goals as directed by the store manager
• Maintain clean and organized appearance of the retail facility
• Plan and pace own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned

COMPETENCIES

• Knowledge of company products sufficient to determine appropriate applications
• Good customer service and communications skills
• Ability to work independently
• Ability to read customer orders and follow safety regulations
• Working knowledge of Windows operating systems

MINIMUM REQUIREMENTS

A drug test will be administered prior to employment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Will be required to frequently lift, carry, push, pull, or otherwise move objects up to 50 pounds.
• Principle work environment will be a retail facility
• Other work environments include lumberyard/warehouse

BENEFITS & OPPORTUNITIES

• Health & life insurance
• Short term disability, vision, dental, accident coverage, & critical care coverage
• 401K
• PTO & vacation
• Paid holidays
• Employee discountBecome a part of a knowledgeable and dedicated team in beautiful Northwest Montana
• Excellent opportunity for advancement: Western Building Center is proud to promote from within. Over 10% of our more than 200 employees have worked with us for 20 years or more!