Customer Service Representative | Billing Support

Charter Communications; Stati Uniti; In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Spectrum is seeking a Customer Service Representative on the billing team to assist customers with billing questions and account support. You will handle inbound calls in a fast-paced call center environment, delivering accurate information and empathetic service.

Starting December 13 for a second shift, you’ll work with a supportive team across the country, using MS Office and various software tools to resolve inquiries efficiently and professionally.

Competenze

• High school diploma or equivalent required; strong communication skills are essential.
• Must be able to read, write, speak and understand English; available for varied schedules.
• Preferred: 6+ months in customer service and familiarity with computers/software.

Mansioni

• Provide product knowledge and account support to customers on billing matters.
• Handle inbound calls in a fast-paced call center environment with professionalism.
• Collaborate with team and management on issue escalations and resolutions.
• Represent Spectrum with courtesy and empathy in all customer interactions.

Conoscenze

Communication

Organization

Time management

Problem-solving

Efficient

Multi-tasking

Customer service

Formazione

High school diploma or equivalent

Strumenti

MS Office

Computer skills

Typing

Descrizione del lavoro

Job Summary

December 13 Start Date

Second Shift Schedule

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Ability to read, write, speak and understand English

Preferred Qualifications

• Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient