Customer Service Representative - Basalt

Alpine Bank; Basalt (CO); On-site; USD 28,240 - 35,128; Full time

Job summary

Alpine Bank in Basalt, Colorado seeks a Customer Service Representative to join our team. This entry-level role focuses on meeting customer needs by handling cash transactions, processing deposits and withdrawals, and maintaining accurate records of cash and negotiable instruments.

You will deliver exceptional service, answer basic inquiries, and cross-sell bank products when appropriate. This on-site position requires reliable attendance and ability to work in a fast-paced, team-oriented

Qualifications

• Customer service oriented individual.
• Able to manage multiple tasks simultaneously in a fast-paced environment.
• Understanding and application of banking compliance regulations.
• Basic math and cash handling skills.
• Basic keyboard navigation ability.
• Proficiency in Microsoft Office (Outlook/Word) preferred.
• Bilingual abilities are a plus.

Responsibilities

• Handle cash transactions accurately and maintain balanced drawer.
• Provide exceptional customer service and address inquiries.
• Maintain accurate records of cash and negotiable instruments.
• Cross-sell Alpine Bank products when appropriate.
• Work effectively in a team-oriented environment.
• Follow bank policies and procedures.

Skills

Customer service

Multitasking

Cash handling

Banking compliance

Bilingual (nice to have)

Tools

Microsoft Office

Job description

General Purpose

Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank’s various transactions.

Essential Duties and Responsibilities

• Regular and reliable on-site attendance is required as an essential function of this position.
• Provides exceptional service with customers using available training programs and measurement tools (e.g., Alpine Way/CARE standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Understands the features and benefits of Alpine Bank consumer and business products and services.
• Answers basic customer inquiries and cross‑sels when appropriate.
• Works effectively in a team‑oriented environment.
• Follows all bank policies and procedures.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability

• Customer Service oriented individual.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
• Bilingual abilities are a plus.

Education or Formal Training

• No specific education or formal training required.

Experience

• An entry-level position requiring little or no banking experience.
• Previous cash handling and/or customer service experience preferred.

Working Conditions

Working Environment: This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included.

Physical Activities: Physical demands include standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $20.50 to $25.50 per hour, depending on experience.

Position anticipated to close April 17, 2026, or until filled.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.