Customer Service Representative - B081

Mygrant Glass Company Inc; Colorado Springs (CO); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holiday pay

On-the-job training

Advancement opportunities

Stable weekday schedule

Job summary

Mygrant Glass Company is seeking a Customer Service Representative in Colorado Springs, CO. You will be the first point of contact for clients, handling calls, processing orders and payments, and ensuring timely, professional service.

The role supports returns, account management, and inventory coordination to maintain branch efficiency. A strong customer focus and teamwork are essential for success in this position.

Qualifications

• High School Diploma preferred.
• Experience handling customer calls and orders is desirable.
• Ability to process payments and maintain accurate records.

Responsibilities

• Enter customer orders and process returns.
• Handle daily cash, credit card, and check deposits.
• Assist with inventory and warehouse interactions.
• Interact with customers by phone and in-person.
• Manage customer accounts and address concerns with solutions.

Skills

Professional demeanor

Clear communication

Multitask

Microsoft Office

Typing 30 wpm

Team collaboration

Conflict resolution

Willing to learn

Patience

Time management

Technological proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - B081

Full Time Colorado Springs, CO, US

2 days ago Requisition ID: 3502

Salary Range: $17.50 To $19.75 Hourly

Range of Pay : $17.50-$19.75 with expected end date of 12/31/26

Serve with Excellence. Support with Care. At Mygrant Glass, we’re looking for a dependable Customer Service Representative to provide essential support to our customers and branch operations. In this role, you’ll be the first point of contact for clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. You’ll also assist with returns, account management, and inventory coordination, helping to maintain efficiency and accuracy across the branch.

As a key team member, you’ll manage customer interactions with professionalism and attention to detail, while supporting both colleagues and customers with patience and care. This role is critical to maintaining Mygrant’s high standards of service and operational excellence.

Why Join Mygrant Glass?

We’re the largest independent auto glass distributor in the United States- but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth.

We Offer:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• On-the-job training and advancement opportunities
• Stable, Monday-Friday schedule with limited weekend hours
• Medical
• Vision
• Life insurance
• FSA plans
• Holiday, sick, and vacation days

Where a pay band is provided, actual pay may above the listed range based on the individual's experience, education, certifications, knowledge, skills, and geography/work location. The listed range reflects what we reasonably expect to pay for this opportunity at the time of posting.
Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local law. Base pay does not include other forms of compensation. Mygrant Glass is proud to offer its employees a comprehensive benefits package including:

Customer Service Representative

Non-Exempt

ReportsTo: Branch Manager

Schedule: M-F Dayshift w/ rotating Saturdays

POSITIONSUMMARY:

A Customer Service Representative works with clients who have orders, complaints or require information about products/servicespurchasedfrom the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

ESSENTIAL JOB FUNCTIONS :

• The following responsibilities are subject to change based on the needs of the company and the employee level.
• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits withaccuratedata entry.
• Assistwith inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information andassistance.
• Manage customer accounts with discretion and expand customer concerns as needed.
• Handle customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Managelarge amountsof incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willingto learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

EDUCATION REQUIREMENTS

• High School Diploma, GED or equivalentpreferred.

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminateon the basis ofrace, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.

BASE SALARY:

The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days.

This job description is subject to change at any time by the Company.

We do not accept resumes or applications submitted through recruitment agencies. All applications should be submitted directly by the candidate themselves. Additionally, if we were not aware of your agency involvement prior to receiving the resume or application, please understand that we will not be bound by any agency terms or conditions.