Customer Service Representative - Aspen

Alpine Bank; Aspen (CO); Sur place; USD 30 000 - 37 000; Plein temps

Résumé du poste

Alpine Bank in Aspen, Colorado, is seeking a Customer Service Representative (CSR). This entry-level role centers on caring for customers by delivering friendly service, handling daily transactions, and accurately recording cash and negotiable instruments.

You will process deposits, cash checks, and other transactions, maintain a balanced drawer, and assist customers while following bank policies. On-site work with some evenings/weekends is required; starting pay is $21.50 to $26.50 per hour.

Qualifications

• Customer service oriented with clear and effective verbal and written communication skills.
• Basic conflict resolution and ability to mediate, with multitasking in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Familiar with banking compliance regulations and fraud awareness.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Willingness to obtain Alpine Bank Development Academy - Level I.

Responsabilités

• Provides exceptional service to customers and processes transactions with accuracy.
• Buys and sells currency from the vault and maintains cash drawer balance.
• Processes deposits, cash checks, wires, vault transactions, and check ordering.
• Assists with events and general customer inquiries while cross-selling when appropriate.
• Maintains confidentiality and adheres to bank policies.

Connaissances

Customer service

Cash handling

Conflict resolution

Communication

Microsoft Office

Adobe Acrobat

Formation

Colorado Driver's License

Outils

Microsoft Office

Adobe Acrobat

Description du poste

Detailed Description

“What’s it about?...”

Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off?

That is what this job is all about: Caring About Others. And if it’s one thing you know better than anyone else, it’s your ability to “care”. Want proof of your expertise? Just ask your best friend.

Below, we’ll get into some nuts and bolts of what we’re looking for. Don’t let the wealth of details overwhelm you. We believe in you. You can do it.

General Purpose

The Customer Service Representative (CSR) is an entry-level position that is focused on meeting the needs of Alpine Bank customers by providing exceptional customer service. This position receives and pays out money, as well as accurately keeps records of cash and negotiable instruments involved in Alpine Bank's various transactions.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Customer Surveys standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Processes transactions, such as, but not limited to, deposits, cash checks, placing stops/holds, wires, vault transactions, cash advances, and check ordering.
• Assists with Synapsys events as needed.
• Performs safe deposit box entry and exit functions for customers.
• Follows all bank policies and procedures.
• Answers basic customer inquiries and cross-sells when appropriate.
• Works effectively in a team-oriented environment.
• Composes and submits proper business correspondence, including, but not limited to, letters and electronic mail, to internal and external customers.
• Regular and reliable on-site attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Customer Service oriented individual.
• Basic skills in conflict resolution, complemented by clear and effective verbal and written communication skills.
• Utilizes basic communication skills to mediate conflict resolution.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Sufficient in Microsoft Office programs and Adobe Acrobat.
• Understanding of banking compliance regulations.
• Familiar with basic fraud detection and location security.
• Basic understanding of the features and benefits of Alpine Bank consumer and business products and services.
• Understands the importance of maintaining confidential information.

Education Or Formal Training

• No specific education or formal training is required.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.

The successful candidate will need to obtain the following training based on availability:

• Alpine Bank Development Academy - Level I

Experience

• An entry-level position requiring little or no banking experience.
• Previous cash handling and/or customer service experience preferred.

Working Conditions

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, and multifunction printers. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours will be included. Occasional travel may be required.

Physical Activities

Physical demands of standing for long periods of time, good eyesight and hand/finger dexterity, and ability to remain calm and professional with upset customers. May spend significant time doing computer work, with repetitive motion likely. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 75 pounds.

Note

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $21.50 to $26.50 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close November 27, 2026, or until filled.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.