Customer Service Representative - Addison

BLACK FOREST VENTURES LLC; Addison (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Galaxy FBO in Addison, TX is seeking a Concierge Services Representative to greet visitors, coordinate hotel and car arrangements, and support flight crews with onboard and ramp-side services. You will assist with scheduling, safety compliance, and aircraft servicing requests while maintaining professional appearance and clear communication.

This full-time role requires a high school diploma, customer service experience, and a valid driver’s license; familiarity with TotalFBO and FlightBridge is

Qualifications

• Ability to interact with professionalism and discretion with clientele.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to handle customer demands and crisis with poise.
• Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.

Responsibilities

• Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
• Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Answer phone calls in a professional courteous manner and processes request efficiently.
• Prepare and process invoices with accuracy.
• Utilize and maintain directories and reference materials.
• Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
• Operate vehicles and golf carts.
• Maintain friendly demeanor and professional attire in accordance with current standards.
• Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
• Assist flight crew in with ramp-side services.
• Coordinate conference room scheduling and setup for various events and executive conferences.
• Communicate clearly and concisely using two-way radios to relay messages internally and externally.
• Restock supplies as needed.
• Accurately maintain valet parking areas and status boards.
• Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
• Actively participate in Galaxy FBO Safety Management System.
• Comply with all Galaxy Standard Operating Procedures (SOP’s).
• Observe all safety, environmental and general housekeeping rules and policies.
• Complete and maintain all applicable required training.
• Perform other duties as assigned.

Skills

Customer service

Discretion

Communication

Team player

Education

High school diploma or equivalent

Tools

TotalFBO

FlightBridge

Job description

Job Details

Job Location: Addison, TX 75001

Position Summary

The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.

Essential Duties and Responsibilities

• Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
• Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Answer phone calls in a professional courteous manner and processes request efficiently.
• Prepare and process invoices with accuracy.
• Utilize and maintain directories and reference materials.
• Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
• Operate vehicles and golf carts.
• Maintain friendly demeanor and professional attire in accordance with current standards.
• Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
• Assist flight crew in with ramp-side services.
• Coordinate conference room scheduling and setup for various events and executive conferences.
• Communicate clearly and concisely using two-way radios to relay messages internally and externally.
• Restock supplies as needed.
• Accurately maintain valet parking areas and status boards.
• Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
• Actively participate in Galaxy FBO Safety Management System.
• Comply with all Galaxy Standard Operating Procedures (SOP’s).
• Observe all safety, environmental and general housekeeping rules and policies.
• Complete and maintain all applicable required training.
• Perform other duties as assigned.

Qualifications

• Ability to interact with professionalism and discretion with clientele.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to handle customer demands and crisis with poise.
• Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.
• Ability to work in a team driven environment.

Experience and Education

• High school diploma or equivalent (GED)
• 1-3 years of customer service experience
• Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Valid driver’s license.
• Experience using software programs such as TotalFBO and FlightBridge, preferred.
• Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.