Customer Service Representative 505

WhiteWater Express Car Wash; Cincinnati (OH); On-site; USD 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Competitive base + bonus potential

Health benefits (Medical, Dental &

Paid Time Off and Holidays

401(k) with company match

Company-paid life insurance

Advancement pathways

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a Car Wash Attendant to deliver exceptional customer service, engage customers, and perform daily operational tasks while maintaining a clean, welcoming site. The role involves learning all car wash operations and following standard procedures.

You will educate customers on options, assist with selecting wash packages, and ensure a smooth, friendly experience while upholding safety and quality standards.

Qualifications

• Must be 18 years of age or older due to safety regulations.
• Able to lift up to 50 pounds and stand for long periods.
• Passionate about delivering exceptional service to customers.
• Enjoys collaborating with teammates to achieve results.
• Willing to take on new daily challenges with enthusiasm.
• Comfortable outdoors in varied weather and fast-paced settings.
• Able to work early evenings, weekends, and adapt scheduling.

Responsibilities

• Lead by example and foster a team-oriented environment for leadership development.
• Maintain a positive, customer-focused workplace that is hospitable and growth-oriented.
• Provide top-notch customer service by educating customers and selling memberships and wash packages.
• Guide customer vehicles into the wash tunnel in a safe, friendly manner.
• Keep the facility clean and guest-ready across all areas.
• Learn opening and closing procedures and perform wash quality checks.
• Notify management of deposit pickups or cash deliveries.

Skills

Customer service

Team collaboration

Adaptability

Safety awareness

Problem solving

Job description

Car Wash Attendant

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Car Wash Attendant is responsible for delivering excellent customer service at WhiteWater Express, engaging with customers, completing assigned operational tasks, and maintaining site cleanliness. The role also involves learning all aspects of the car wash operation and following standard procedures.

Key Responsibilities

• Lead by example and foster a team-oriented environment where everyone can develop leadership skills.
• Maintain a positive, customer-focused workplace that is hospitable, fun, and growth-oriented.
• Provide top-notch customer service by educating and assisting customers in selecting the best car wash options, selling membership plans and wash packages to suit their needs.
• Ensure a smooth experience by safely guiding customer vehicles into the wash tunnel, maintaining a friendly and professional approach.
• Take pride in keeping the entire facility spotless!
• Maintain the car wash, tunnel, back room, and vacuum lot, ensuring every area is clean, organized, and guest ready.
• Learn and execute opening and closing procedures.
• Perform wash quality checks and basic equipment troubleshooting.
• Notify management of deposit pickups or cash deliveries.

Qualifications

• Must be 18 years of age or older due to safety regulations related to working with and/or around heavy machinery.
• Able to lift up to 50 pounds and stand for long periods of time.
• Passionate about delivering exceptional service and creating memorable experiences for every customer.
• Enjoys working collaboratively to achieve outstanding results and support team success.
• Ready to take on new challenges daily with enthusiasm and a solution-oriented approach.
• Comfortable working in an outdoor environment across various weather conditions and fast-paced settings.
• Available to work early evenings, weekends, and adapt to scheduling needs.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!