Customer Service Representative 2nd shift

El Camino Health; San Jose (CA); On-site; USD 45,694 - 72,226; Full time

Benefits offered by this job

Health benefits

401k

Paid vacation & holidays

Job summary

TTM Technologies, Inc. is seeking a Customer Service Representative to build positive relationships with customers and help grow revenue through proactive phone, email and fax communication.

You will quote from drawings, maintain pricing, negotiate and book orders, and coordinate with engineering and manufacturing to ensure on-time delivery. You will track orders, manage records and generate sales reports; PCB industry experience and strong English communication are required.

Qualifications

• 3 - 5 years experience in an inside sales environment; preferably in the printed circuit board industry
• Bachelor’s degree preferred, but not required.

Responsibilities

• Quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Maintain complete and accurate customer contact information
• Set forth to meet and achieve daily goals
• Responsible for providing and interpreting reports on sales activities and objective measurements
• Develop, solicit and generate new customer accounts
• Develop and maintain an organized work area
• Balance workload to meet goals

Skills

PCB knowledge

Customer-focused communication

English proficiency

Multitasking under pressure

Cross-functional coordination

Education

Bachelor’s degree preferred

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com

The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.

Duties and Responsibilities

• Able to quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Maintain complete and accurate customer contact information
• Set forth to meet and achieve daily goals
• Responsible for providing and interpreting reports on sales activities and objective measurements
• Develop, solicit and generate new customer accounts
• Develop and maintain an organized work area
• Balance workload to meet goals

Essential Knowledge and Skills

• Must clearly understand technology associated with manufacturing high technology circuit boards
• Project independence, motivation and a success driven approach to complete responsibilities and meet goals
• Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
• Able to use superior customer-oriented telephone etiquette
• Ability to coordinate and work effectively with many different departments, companies and personalities
• Ability to read, write and communicate in English to the degree necessary to perform the job
• Ability to work under pressure and prioritize tasks
• Ability to multitask

Education and Experience

• 3 - 5 years experience in an inside sales environment; preferably in the printed circuit board industry
• Bachelor’s degree preferred, but not required.

Compensation and Benefits

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is: $45,694 - $72,226

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement

• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents
• recognition of Foreign Person visitors by badge differentiation
• understand and follow authorization procedures for bringing foreign visitors into facilities (VAL)
• understand the Export and ITAR requirements for shipments leaving the US
• manage vendor approvals for ITAR manufacturing and services

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. TTM is always looking for top talent. Please let us know about yourself and we will connect with you about future opportunities.

Company Reiteration

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.