Customer Service Representative 2 - SCM MV

Safran S.A.; Marysville (WA); On-site; USD 40,000 - 52,000; Full time

Job summary

Safran Cabin Materials in Marysville, WA is seeking a Customer Service Representative 2 to support the Supply Chain team. The role runs 7:00am–3:30pm, Monday–Friday, with overtime possible.

You will process orders, quotes, and invoices, provide availability and lead-time information, and keep customers informed to ensure satisfaction. Requirements include a high school diploma (Bachelor's preferred) and 4–5 years in data entry and customer service, plus proficiency with Excel, PowerPoint and

Qualifications

• High school diploma required; Bachelor's degree preferred
• 4-5 years of data entry and customer service experience
• Intermediate skills in Microsoft Excel, PowerPoint, and Word; knowledge of ERP/MRP functions is preferred
• Strong attention to detail with ability to meet deadlines and adapt in a fast-paced environment
• Excellent verbal and written communication skills, ability to multitask and work cross-functionally

Responsibilities

• Receive and process intercompany orders and customer transactions such as orders, quotes, invoices, or returns
• Provide accurate information regarding availability, lead times, and special orders
• Monitor shipment dates to ensure timely delivery and expedite as needed
• Maintain front-line communication with customers and resolve inquiries or complaints
• Escalate issues to the Manager as needed and participate in process improvements

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

In the role of Customer Service Representative 2 you'll play a pivotal part on our Supply Chain team.

Safran Cabin Materials located in Marysville, WA is recruiting for a:

Customer Service Representative 2

7:00am to 3:30pm M-F

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. Works in coordinating, supporting, improving the commercial process & positively influence customer happiness. Responsible for coordinating customer requests, processes customer orders quotes, maintains front line communication with the customers. Update changes of order dates and ensure adherence with contractual obligations. Accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

Job duties include but are not limited to:

• Receive and process intercompany purchase orders.
• Accurately process customer transactions such as orders, quotes, invoices or returns.
• Provide accurate information regarding availability, lead times, special orders, etc.
• Monitor scheduled shipment dates to ensure timely delivery & expedite as needed.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals & work effectively with other members of the team.
• Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Active participation in operational improvement activities.
• Other task as needed & flexibility is key.
• Willing to work overtime as needed.

Willing to work overtime as needed. At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

• Team oriented
• Process focused
• Open & honest communication
• Quality minded
• Ability to persevere and honor commitments
• Recognizes success
• Executes with urgency
• Creates solutions
• Customer focused in everything we do

Job Requirements:

• High school diploma required; Bachelor's degree preferred
• 4-5 years of data entry and customer service experience
• Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
• High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Safran Cabin Materials requires a criminal background check and drug screen to be completed and passed for all positions.