Customer Service Representative 2

State of Arizona; Yuma (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yr

Parental Leave

Health and dental insurance

Retirement plan

Life insurance and long-term disab.

Optional benefits including short-term

Job summary

State of Arizona seeks a customer service professional to work at the Arizona Ports of Entry/offices. You will interpret state and federal motor vehicle code provisions related to size/weight and assist with weighing commercial vehicles when needed.

The role includes handling cash receipts securely and using permits to regulate traffic entering and exiting the state. Overnight travel may be required; a background check is mandatory.

Qualifications

• Interprets and communicates motor vehicle code provisions for size/weight.
• Screens and weighs vehicles or assists with weighing where needed.
• Ensures security of cash receipts and accountable forms.
• Uses permits to regulate domestic and foreign vehicle traffic entering/exiting the state.

Responsibilities

• Perform customer service activities at Arizona Ports of Entry/offices.
• Must be able to travel overnight if required.
• Undergo background check as part of employment process.
• Collaborate with other agencies and divisions as needed.

Skills

Math skills

Critical thinking

Research

Conflict resolution

Multitasking

Decision making

Communication

Google Platform

Tools

Spillman Cad RMS

Query Analyzer

Livescan

Armani

Job description

This position will perform a variety of customer service activities at the Arizona Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. This position will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to Division Port Operations. May screen and weigh or assist with weighing commercial vehicles. Responsible for security of cash receipts, information and a wide variety of accountable forms. Utilizes permit issuance to regulate domestic and foreign-based commercial vehicle traffic entering and exiting the state. Overnight travel may be required. Background check is required.

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Knowledge of:

• Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
• Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
• Federal OSHA, State and County regulations and policies regarding safe work practices
• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules)
• EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)

Skills in:

• Maintain working relationships with other agency divisions, the public, employees and contractors
• Strong math, critical thinking, research and complex analysis
• Problem solving and conflict resolution, interpersonal and employee relations
• Multi-tasking and time management of multiple and sometimes competing priorities and deadlines
• Decision making
• Oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations
• Google Platform

Ability to:

• Read, comprehend, and interpret detailed, complex written material
• Conduct research and compile findings
• Handle a variety of complex, sensitive and confidential materials simultaneously
• Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
• Remain professional under stress
• Work independently without supervision
• Interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
• Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
• Handle face to face contact with challenging individuals

Selective Preference(s)

Two or more years administrative and/or operational support experience.