Customer Service Representative-2

U-Haul International, Inc.; Gulfport (MS); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Employee assistance program

Job summary

U-Haul in Gulfport, MS is seeking a Hitch Service Technician to install tow packages and advise customers on options. You will work at moving and storage center lots, using basic wiring and hand tools with a focus on safety and service quality.

The role offers hands-on training, opportunities for advancement, and a fast-paced team environment. A valid driver's license and high school diploma are required.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to use hand/power tools and basic wiring.

Responsibilities

• Explain U-Haul towing packages to customers.
• Recommend and install the appropriate tow package on vehicles.
• Provide exceptional customer service and support to customers.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Customer service

Manual dexterity

Interpersonal communication

Education

High School Diploma or equivalent

Tools

Basic wiring

Hand/power tools

Tow package installation tools

Job description

Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to customers using their advanced technical expertise.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers Hitch Service Technicians:

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance &Prescription plans,if eligible
• Paid holidays, vacation, and sick days,if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Business travel insurance
• You Matter Program (EAP) Employee Assistance Program
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
  

Hitch Service Technician Primary Responsibilities:

• Understand and explain U-Haul’s variety of towing packages
• Recommend and install the right tow package on customer vehicles
• Provide exceptional customer service and support to U-Haul customers.
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University

Requirements:

• Valid driver’s license and the ability to maintain a good driving record
• Basic wiring and hand/power tool experience
• High School Diploma or equivalent

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationery, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.