Customer Service Representative $17 hourly

Raymour & Flanigan Furniture and Mattresses; Hanover (York County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast by owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to play a key role in guiding customers from purchase to delivery, handling payments, and addressing questions with a friendly, professional approach.

You will work independently and in a small team to enhance the customer shopping experience, providing genuine service and resolving issues while supporting the sales and operations teams. A retail schedule including weekends and holidays is required.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Authorization to work in the U.S. without sponsorship.

Responsibilities

• Provide genuine, friendly, professional service to customers.
• Demonstrate effective communication in person and on the phone.
• Listen actively and multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations by advocating for customers' concerns and requests.
• Maintain flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Skills

Customer service

Communication skills

Phone handling

Multitasking

Job description

Who We Are With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Who We Are With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What You'll Do As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment.ip Management)