Customer Service Representative

EssilorLuxottica; Youngstown (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

EssilorLuxottica is seeking a diligent Customer Service Representative to provide exceptional service for internal and external customers in a fast-paced environment. The role focuses on managing health plans, processing order statuses, and coordinating communications related to denials and prior authorizations.

This position requires strong communication, prior customer service experience, and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent.
• Prior customer service experience.
• Strong communication skills.
• Microsoft Office proficiency.

Responsibilities

• Acting as lead person for designated health plans, contracts and customers.
• Answering phone calls regarding order status.
• Communicating claim denials to providers via mail, email or fax.
• Monitoring delayed orders and communicating updates to providers.
• Reviewing prior authorization requests.

Skills

Strong communication skills

Prior customer service experience

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Requisition ID:949307Store #:E02078 Ops - Cust Svc - General Yooh2Position:Full-TimeTotal Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Customer Service Representative for Classic Optical Laboratories reports to the Customer Service Manager. This individual will provide exceptional customer service to customers, both internal and external.

MAJOR DUTIES AND RESPONSIBILITIES

• Acting as lead person for designated health plans, contracts and customers
• Answering phone calls regarding order status
• Communicating claim denials to providers via mail, email or fax
• Monitoring delayed orders and communicating updates to providers
• Reviewing prior authorization requests

BASIC QUALIFICATIONS

• High School diploma or equivalent
• Prior customer service experience
• Strong communication skills
• Microsoft Office proficiency

PREFERRED QUALIFICATIONS

• 1-2 years' previous related experience and/or training experience preferred

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.