Customer Service Representative

Planet Fitness; Wyoming (MI); On-site; USD 19,286 - 22,041; Part time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employee Referral Bonus Program

FREE Black Card Membership

401(k) with generous employer match

Profit sharing program

Employee Assistance Program (EAP)

Job summary

Planet Fitness is seeking a Customer Service Representative in Wyoming, MI to provide outstanding service to members and guests. In this role, you will greet visitors, answer calls, and assist with memberships, ensuring a welcoming atmosphere.

The ideal candidate will be at least 18 years old, reliable, and prefer experience in customer service. Planet Fitness offers benefits like medical insurance, 401(k) with matching, and opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Standing and walking continuously during your shift.
• Talking to members and potential members in person and on the phone continuously during your shift.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check in members and provide tours of the club.

Skills

Customer service experience

Punctuality and reliability

Ability to lift 45 pounds

Job description

Job Details: Job Location: Wyoming, MI 49509; Salary Range: $14.50 hourly; Job Shift: PT: 6a-2p.

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness:

• Great growth opportunities – we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Responsibilities:

• Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check in members, provide tours of the club, sign up new members, log amenities and communicate updates and billing issues
• Respond to member questions and concerns in a timely and professional manner
• Clean the entire facility regularly, including bathrooms, equipment, front desk area and amenities

Qualifications and Physical Demands:

• Must be 18 years of age or older
• Punctuality and reliability is a must
• Customer service experience preferred
• Standing and walking continuously during your shift
• Talking to members and potential members in person and on the phone continuously during your shift
• Must be able to lift 45 pounds

Values and Culture:

• Embodies EPIC core values: Executional Excellence, People First, Integrity and Customer Mania
• Part of a company that cares about improving the health and well-being of our communities
• Part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong
• Encourage professional growth and development
• Create a positive impact in local communities through philanthropic initiatives
• Be part of a brand of which you can be proud

Equal Opportunity Employer