Customer Service Representative

Genuine Parts Company; Woodridge (IL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick & holiday pay

Job summary

Motion Industries, under close supervision, seeks a Customer Service Representative who accurately fulfills customer orders and manages incoming calls.

You will respond to basic product inquiries, provide quotes, and handle order entry, placing orders by telephone, fax, email, or walk-in.

Collaborating with Account Representatives, you will help maintain inventory levels, determine cost-effective shipping, and assist with returns when needed.

Qualifications

• High School Diploma or GED required; 0–3 years related experience preferred.
• Strong communication, listening, and written skills.
• Basic computer skills and ability to use business systems.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing based on competition to maximize profit.
• Build customer relationships to drive repeat business and process improvements.
• Order items to maintain appropriate inventory levels for customers.
• Determine the most cost-effective shipping method for orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment to customers.
• May handle customer returns.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.


• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.


• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPENSATION

$19.89 - $24.88/Hour

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage


• 401(k)


• tuition, reimbursement


• vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO POLICY

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.