Customer Service Representative

Americold Logistics LLC; Wisconsin Rapids (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Americold Logistics LLC in Wisconsin Rapids, WI is seeking an Administrative Support professional for an on-site, full-time role. You will respond to customer inquiries and complaints, coordinate work orders, and support scheduling and invoicing across internal teams.

The position requires accurate data entry, strong communication skills, and the ability to manage multiple tasks in a fast-paced warehouse environment.

Qualifications

• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

Skills

Communication

Customer service

Data entry

Typing

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Wisconsin Rapids, WI, United States (On-site)

Job Info

• Job Identification 61426
• Job Category Administrative
• Posting Date 09/18/2026, 07:28 PM
• Locations 10953 State Highway 54 E, Wisconsin Rapids, WI, 54494, US (On-site)
• Job Schedule Full time
• Job Shift 1st
• Workdays Monday through Friday - alternating to a weekend schedule every 6 weeks
• Shift Start Hours 10:00 AM
• Shift End Hours 06:00 PM
• Travel Required No
• Temp Conversion? No

About Us

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Job Description

What You'll Do

You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

What Experience and Education You Need

• High school diploma or general education degree (GED) required.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

What Could Set You Apart

• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic work environments.
• Experience working with challenging customers.
• Understanding of customer product storage and handling requirements.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Familiarity with Warehouse Management Systems.
• Familiarity with Microsoft Office Suite.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.

May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status, as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.