Customer Service Representative

Tailored Brands; West Palm Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible schedules

Tuition reimbursement

Employee discount on first purchase

Ongoing discounts on Tailored Brands

Job summary

K&G Fashion Superstore is seeking a Customer Service Representative to deliver a world-class experience for customers. You will handle purchases, returns, exchanges, and store-related transactions while maintaining merchandise standards and outstanding customer care.

The role emphasizes a culture of customer obsession, willingness to learn, and collaboration with associates at all levels, supporting a positive work environment and continued growth.

Qualifications

• Customer service experience or a customer-ready mindset.
• Desire to learn and adapt to new programs.
• Ability to work with associates at all levels and contribute to a positive environment.

Responsibilities

• Handle customer purchases, returns, exchanges, store credits, and discounted transactions while securing cash and documents.
• Use suggestive selling techniques when assisting customers and respond to inquiries.
• Assist with replenishing merchandise, store layout, housekeeping, floor stock, and fitting room areas.
• Maintain knowledge of product info, POS instructions, promotions, and advertisements.

Skills

Customer service

Willingness to learn

Team player

Job description

Customer Service Representative

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.

We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.

We Have Immediate Openings – Start Right Away!

• Competitive hourly rates
• Flexible schedules to meet your availability!
• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchase made at any Tailored Brands store.

What You Bring:

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Our Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:

• Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
• Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
• Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.
• Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.