Customer Service Representative

U-Haul International, Inc.; Washington (Washington County); On-site; USD 12,000 - 15,000; Part time

Job summary

U-Haul International, Inc. is hiring a Customer Service Representative in Washington County, Pennsylvania. This part-time role involves assisting customers with U-Haul products, managing rentals, and performing various duties, including installing hitches and operating forklifts. Candidates should possess a high school diploma and a valid driver’s license.

The position also requires physical exertion and involves working in diverse conditions. U-Haul is dedicated to equal opportunity employment and seeks applicants with a commitment to customer service.

Qualifications

• Valid driver’s license with a good driving record.
• Ability to effectively assist customers with U-Haul products.
• Physical capability to manage equipment weighing 50 lbs.

Responsibilities

• Assist customers with U-Haul products and services.
• Manage rentals and inventory using U-Scan technology.
• Install hitches and trailer wiring.
• Participate in U-Haul continuous education.

Skills

Customer service

Problem-solving

Communication

Forklift operation

Education

High school diploma or equivalent

Job description

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment)
• Drive a forklift (certification offered through U‑Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

960 Washington Rd
Washington, Pennsylvania 15301 Part‑Time R248937