CUSTOMER SERVICE REPRESENTATIVE

Apploi; Wailuku (HI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

EDS Service Solutions in Kahului, Hawaii, is hiring a customer-focused Rental Agent at OGG Airport. AM & PM shifts are available, weekends required, with a pay rate of $19.00/hr and weekly pay.

You will manage the rental return process, assist customers, direct shuttle to the airport, and prepare all rental documents accurately. The role emphasizes teamwork, professional appearance, and effective issue resolution.

Qualifications

• Must be 21 years of age or older.
• Excellent Customer Service skills with prior experience.
• Have a driver's license.
• Clean Driving Record in the past 3 year.

Responsibilities

• Provide world-class customer service by managing the rental return process in compliance with policies and procedures.
• Direct Customers to shuttle bus back to airport and coordinate with team.
• Welcome each customer with a smile.
• Professional appearance, language and behavior.
• Prepare all rental and return documents accurately and completely.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

Customer service

Driver's license

Clean driving record

Age 21+

Job description

EDS Service Solutions staffs car rental companies around the United States. You will be working with the newest cars and in top-rated rental car companies! Now Hiring in Kahului, Hawaii.

Shift: AM & PM Shift - Weekends Required
Location: OGG Airport

Pay Rate: $19.00/hr - Weekly pay

Job Duties/Responsibilities

• Provide world-class customer service by managing the rental return process in compliance with policies and procedures.

• Responsible for Directing and identifying vehicles that are being returned, checking time or mileage, and verifying their movement to the proper lot location.

• Welcome each customer with a smile.

• Professional appearance, language and behavior.

• Direct Customers to shuttle bus back to airport

• Play an active role in our environment of teamwork and collaboration;

• Prepare all rental and return documents accurately and completely.

• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

• Ensure that the return date and time on the rental agreement is accurate.

• Review all charges at the time of vehicle return.

• Assist customers by effectively resolving all customer service issues.

• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Must be 21 years of age or older

• Excellent Customer Service skills with prior experience

• Have a driver's license

• Clean Driving Record in the past 3 year

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.

Benefits

• 401(k)

• Dental insurance

• Health insurance

• Vision insurance