Customer Service Representative

US Eye; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(K) Company Match

Medical and Dental Insurance

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Résumé du poste

US Eye, a physician-led network of eye care practices, is seeking a RCM Customer Service Representative for a full-time remote role.

Responsibilities include handling high volumes of patient calls, resolving billing questions, and assisting with payments. The position supports the RCM CSR team to meet productivity goals across multiple states where the role is remote.

Qualifications

• Excellent communication skills, both written and verbal.
• Healthcare experience, at least 1 year, preferred.
• Attention to detail and flexible work style.
• Team player with strong customer service mindset.

Responsabilités

• Answer a high volume of patient calls.
• Answer day-to-day questions and provide support to patients and team members.
• Ensure the patient understands the statement and assist with taking payment.
• Follow up timely on voicemails and emails.
• Identify and provide feedback on areas of opportunities.
• Identify and elevate posting trends that affect our patients receiving an erroneous statement.
• Maintain CSR goals set by management.
• Other duties as assigned by your manager.

Connaissances

Excellent communication

Healthcare experience

Attention to detail

Team player

Customer service

Formation

High School Diploma or equivalent

Description du poste

https://useye.com/wp-content/uploads/2022/08/useye-missing-assets-careers-hero.jpeg

JOIN OUR TEAM

US Eye is a physician-led, patient-centric network of eye care practices committed to exceptional patient service, powered by premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, providing care in ophthalmology, optometry, dermatology, and facial surgery. With 64 clinics and 5 surgery centers, led by 110 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolina’s, and Virginia.

JOB SUMMARY:The RCM Customer Service Representative assists with patient statement and internal billing questions. This position also supports the RCM CSR team with day-to-day challenges and meets productivity goals.

Essential Job Functions:

• Answer a high volume of patient calls
• Answer day-to-day questions and provide support to patients and team members
• Ensure the patient understands the statement and assist with taking payment
• Follow up timely on voicemails and emails
• Identify and provide feedback on areas of opportunities
• Identify and elevate posting trends that affect our patients receiving an erroneous statement
• Maintain CSR goals set by management
• Other duties as assigned by your manager

COMPETENCIES:

• Outstanding communication skills, both written and oral
• Experience in healthcare, at least one year
• Attention to detail and a flexible work style
• Must be a team player
• Excellent customer service skills. Both external and internal

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalency is required

POSITION TYPE AND EXPECTED HOURS OF WORK:

• This is a full-time remote position.
• Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA

BENEFITS:

401(K) Company Match

Medical and Dental Insurance

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.