Customer Service Representative

USA MOT Motion Industries, Inc.; United States; On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role focuses on quoting, order entry, and price negotiation to maintain profitability while delivering excellent service.

Typical duties include responding to inquiries, placing orders, coordinating inventory, and expediting backorders. Requires a high school diploma or GED and 0–3 years of related experience. Benefits are described in the company materials.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong written and verbal communication skills.
• Able to multitask and manage time effectively.
• Moderate computer skills and ability to use business systems and online product searches.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Handles order entry and places orders via phone, fax, email, or walk-in.
• Negotiates price within parameters to influence gross profit.
• Builds relationships to drive repeat business and supports process improvements.
• Coordinates inventory levels and ships methods to fulfill orders.
• Places orders up to $5,000 per line and up to $10,000 per PO without approvals.
• Supports sourcing from branch, DC, or supplier inventory.
• Expedites backorders and handles returns when needed.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. COMPENSATION:$19.89 - $24.88/Hour

JOB DUTIES

Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. Partners with Account Representatives to ensure customer satisfaction. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required. Strong communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Product knowledge is preferred.

PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.