Customer Service Representative

SHRISHRIJI MEDISYS LIMITED; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service solutions provider is seeking a dedicated Customer Service Representative to provide exceptional support and ensure a positive experience for clients. The ideal candidate will handle inquiries and resolve issues effectively while working remotely. Strong communication skills and experience in customer service are required. The role offers competitive pay ranging from $23.00 to $26.00 per hour and includes benefits like health insurance and 401(k).

Benefits

401(k)

Health insurance

Work from home

Qualifications

• Previous experience in customer service or call center environments preferred.
• Proficient in data entry with excellent typing speed and accuracy.
• Strong phone etiquette and interpersonal skills.

Responsibilities

• Respond promptly to customer inquiries.
• Assist customers with order placement and modifications.
• Handle customer complaints professionally.

Skills

Customer service experience

Data entry skills

Phone etiquette

Microsoft Office Suite

Interpersonal skills

Tools

Microsoft Office

Job description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires strong communication skills, attention to detail, and the ability to handle inquiries effectively. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with their needs and resolving any issues that may arise.

Duties

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers with order placement, modifications, and cancellations.
• Handle customer complaints with professionalism and empathy.
• Maintain detailed records of customer interactions and transactions.
• Perform data entry tasks to update customer information in the system.
• Conduct outbound calling as needed for follow-ups or surveys.
• Collaborate with other departments to ensure customer satisfaction.
• Utilize Microsoft Office applications to create reports and documentation.
• Uphold company policies while providing excellent client services.

Skills

• Previous experience in customer service or call center environments preferred.
• Proficient in data entry with excellent typing speed and accuracy.
• Familiarity with cash handling processes is beneficial.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong phone etiquette and interpersonal skills to engage effectively with customers.
• Competence in using Microsoft Office Suite (Word, Excel, Outlook).
• Basic computer skills for navigating various software applications.
• Sales experience is an asset but not required. Join us in delivering outstanding service and support to our valued customers!

Job Types: Full-time, Part-time

Pay: $23.00 – $26.00 per hour

Benefits

• 401(k)
• Health insurance
• Work from home

Work Location: Remote