Customer Service Representative

Rain Bird; Tucson (AZ); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Rain Bird is seeking a detail‑oriented Customer Service Specialist to support our U.S. and international distributor and retailer network. The role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis.

You will collaborate across Sales, Marketing, Supply Chain, and Finance to ensure smooth operations and exceptional service. Opportunities for growth into Product Management, IT, Sales, or Supply Chain are available.

Qualifications

• 2–3 years of experience in customer service, order processing, ERP, supply chain, or related roles.
• Bachelor’s degree in Marketing, Business, MIS, or related field.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities.
• Strong problem‑solving skills and attention to detail.

Responsibilities

• Deliver exceptional customer service to domestic and international distributors and partners.
• Serve as a key point of coordination between customers and internal teams including Sales, Marketing, Supply Chain, and Finance.
• Advocate for customer needs while balancing operational and business requirements.
• Coordinate international shipping requirements with distribution centers and logistics partners.
• Prepare and review export documentation including invoices, letters of instruction, origin certificates, and trade documents.
• Review letters of credit to support compliant transactions.
• Communicate with freight forwarders, brokers, and carriers for export operations.
• Support order-to-cash processes within the ERP system and assist with system improvements.
• Use Excel to organize data, build reports, and support decision-making.
• Participate in special projects and provide backup support for other customer service functions.

Skills

Customer service

Order processing

ERP systems

Supply chain

Accounting/bookkeeping

Sales support

Advanced Excel

Education

Bachelor’s degree in Marketing, Business, MIS, or related field

Tools

ERP systems

Microsoft Excel

Job description

Rain Bird is seeking a detail-oriented and proactive Customer Service Specialist to support our U.S. and international distributor and retailer network. This role combines customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis.

The position is highly cross-functional and ideal for someone who enjoys solving complex problems, collaborating across departments, and learning new systems and processes.

This role offers strong development potential with future opportunities in areas such as Product Management, IT, Sales, Supply Chain, or other operational functions.

Responsibilities

• Deliver exceptional customer service to domestic and international distributors and partners
• Serve as a key point of coordination between customers and internal teams including Sales, Marketing, Supply Chain, and Finance
• Advocate for customer needs while balancing operational and business requirements

International Logistics Support

• Coordinate international shipping requirements with distribution centers and logistics partners
• Prepare and review export documentation including commercial invoices, shipper’s letters of instruction, certificates of origin, and trade agreement documentation (e.g., USMCA)
• Review international letters of credit to support compliant and successful transactions
• Communicate with freight forwarders, brokers, and carriers to support smooth export operations

ERP & Systems Administration

• Support order-to-cash processes within the ERP system including order entry, billing, and system setup
• Assist with system improvements, data integrity, and operational process enhancements

Reporting & Data Analysis

• Use Microsoft Excel to organize data, build reports, and support operational decision-making
• Conduct data analysis related to pricing, order activity, and business performance

Cross-Functional Support

• Participate in special projects across customer service and operations teams
• Cross-train and provide backup support for other customer service functions when needed
• Exercise sound judgment and initiative when resolving complex or ambiguous issues

Qualifications

Minimum Qualifications

• 2–3 years of experience in one or more of the following areas: customer service, order processing, ERP systems, supply chain, accounting/bookkeeping, internal or field sales support, or related operational roles
• Bachelor’s degree in Marketing, Business, MIS, or related field
• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple priorities
• Strong problem-solving skills and attention to detail

Desired Qualifications

• 3–5 years of experience supporting international logistics or export operations
• Advanced Microsoft Excel skills
• Experience working in ERP systems
• Knowledge of irrigation products or related industries
• Experience working in collaborative team environments; leadership experience a plus

Rain Bird is an Equal Opportunity Employer.