Customer Service Representative

Planet Fitness; Troy (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with generous employer match

Profit sharing program

FREE Black Card Membership

Employee Referral Bonus Program

Job summary

Planet Fitness is seeking a Customer Service Representative in Troy, MI. You will greet members, assist guests, and ensure a welcoming club experience while handling inquiries both in person and over the phone.

The role requires regular standing, walking, and the ability to lift up to 45 pounds; a customer service mindset is essential. The position offers a full-time schedule and a comprehensive benefits package to eligible employees.

Qualifications

• Customer service experience preferred.
• Must be able to greet members warmly and handle inquiries on the phone and in person.
• Regular standing and walking during shift.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, give tours, sign up new members, and relay updates and billing issues.
• Respond to questions and concerns in a timely, professional manner.
• Regularly clean the facility, bathrooms, and front desk area.

Skills

Customer service

Communication

Punctuality

Teamwork

Job description

Job Details

Job Location: Troy, MI 48083
Salary Range: $14.50 Hourly
Job Shift: Full Time

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer