Customer Service Representative

Grotto Pizza, Inc.; Town of Middletown (NY); On-site; USD 28,000 - 35,000; Part time

Job summary

Grotto Pizza, Inc. in Town of Middletown is seeking a Customer Service Representative/Counter to assist in providing a positive take-out and delivery service. Responsibilities include answering phone calls, taking orders, and ensuring customer satisfaction. This is an entry-level position requiring at least some secondary education and the ability to communicate effectively. Candidates must be at least 16 years old, with skills in time management and money handling. Join us to help create memorable customer experiences!

Qualifications

• Entry-level position, must be at least 16 years old.
• Ability to accurately perform multiple tasks quickly.
• Basic knowledge of food safety and sanitation issues.

Responsibilities

• Answer all telephone calls immediately using proper greeting.
• Assist customers verbally to ensure satisfaction.
• Enter take-out and delivery orders into POS system accurately.
• Maintain record of cash register transactions.

Skills

Excellent verbal communication and interpersonal skills

Ability to speak English fluently

Ability to remain calm under pressure

Excellent organizational and time-management skills

Basic computer operating skills

Strong math and money handling skills

Education

Some secondary education

Job description

Overview

To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel.

Responsibilities

• Answer all telephone calls immediately using the proper greeting.
• Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.
• Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.
• Enter all take-out and delivery orders into the POS system accurately and completely.
• Prepare any pizza boxes necessary for all take-out and delivery orders.
• Knowledgeable on the Swirl Rewards program to sign-up guests.
• Responsible for gelato presentation and appearance.
• Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.
• Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.
• Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.
• Assist in the training of new employees.
• Provide support services to co-workers as the flow of business dictates.
• Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.

Requirements

Education: Some secondary education.

Experience: Entry-level position.

Age: Must be at least 16 years of age.

Knowledge/Skills/Abilities

• Excellent verbal communication and interpersonal skills.
• Ability to speak English fluently.
• Ability to remain calm under pressure and to perform in a stressful environment.
• Excellent organizational and time-management skills.
• Ability to accurately, quickly, and simultaneously perform multiple tasks.
• Basic computer operating skills.
• Ability to quickly and accurately count money and give correct change.
• Strong math and excellent money handling skills.
• Stamina to stand up to 5 hours at a time.
• Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs.
• Ability to read.
• Ability to understand and implement written and verbal instruction.
• Basic knowledge of food safety and sanitation issues.
• Ability to use a standard business telephone in a professional manner.
• Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.