Customer Service Representative

Protocool Cooling Solutions; Town of Florida (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

PROTOCOOL Cooling Solutions in Florida is seeking a dedicated Customer Service Representative who thrives in a fast-paced, team-oriented environment. You will assist customers, answer questions, and help ensure a smooth service experience while growing with a company that recognizes hard work.

We value teamwork, a customer-first mindset, and commitment to excellence. If you enjoy helping others and want a long-term career with growth opportunities, apply today to join our thriving South Florida

Job description

Are You a Customer Service Representative Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career

• We Don’t Want To Be A Pit Stop In Your Career - We Want To Be The Last Job You’ll Ever Have (Because You Can’t Imagine Working Anywhere Else)

Every Day Is Amazing at PROTOCOOL

You show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them).

You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position as an installation professional ensures a career for life… and there’s a ton of prizes to be won.

At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours.

As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow.

Does this sound like a place you’d like to spend your day?

If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.

• If you work at a job you can barely tolerate…
• If you work at a job that doesn’t respect you…
• If you work at a job that fills you with dread the night before
• And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money…

Then we want to talk to you.

We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

What’s So Different Here?

Our target is simple: to become THE place that every hungry superstar WANTS to work where they can and will achieve “rock legend” status.

Here are just a few of the reasons that our team members LOVE working here…

Make more money: we pay more than most

• Paid training
• Paid holidays and vacations
• Incentive programs (including vacation cruises!)
• 401(k)
• Benefits, including Medical/Dental/Vision and Life insurance
• All-company breakfast meetings that the bosses cook for you
• A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)

We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We?

We’re PROTOCOOL Cooling Solutions. We started over 15 years ago - just a guy and a van doing air conditioning work. Over the years we built, expanded, and grew. Today we are market leaders who are DOMINATING the South Florida market…

• and it feels like we’re only getting started. We’re adding more team members, and you should see the plan we have for growth beyond this.

Are You A Fit?

Never look for a job again because we’re not a pit stop in your career - we’re the last place you’ll ever work!

If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us…

Along with the job-specific qualifications (below) here are the qualities we’re looking for in our perfect candidate:

• You work hard
• You love working with a team
• You’re tech savvy - you can diagnose a problem and make recommendations to fix it
• You love to serve others
• You love to challenge yourself and you want to learn, and even be cross‑trained
• You understand the importance of serving others (your team members and our customers)
• You understand and are willing to follow our Core Values:
• Safety First For Our Family and Theirs - Think Twice, Act Once
• Delivering WOW Through Service - Exceeding Every Customer’s Expectations
• Demonstrate Highest Level of Integrity - Doing the Right Thing Even When No One is Watching
• Great Place to Work - All for One and One for All

If ALL Of This Describes You, Now Is Your Time!

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.