Customer Service Representative

Quadra Group; The Woodlands (TX); Hybrid; USD 49,000 - 75,000; Full time

Benefits offered by this job

Tailored training

Permanent, full-time position

Competitive salary & incentives

Excellent Benefits Package

401K with match

Family-owned and supportive culture

Award-Winning Workplace

Career growth opportunities

Job summary

Quadra Group is seeking a Customer Service Representative in The Woodlands, TX, hybrid role, to manage orders, communicate with clients, and coordinate with Sales, Logistics, and Procurement. The role emphasizes customer focus, problem solving, and teamwork in a growing Oil & Gas environment.

You will support account management, utilize Salesforce, and help maintain excellent service levels for strategic customers. A college degree and 3+ years in related fields are preferred.

Qualifications

• Bachelor's level education or equivalent in business/admin
• 3+ years in customer service in distribution/logistics/manufacturing
• Oil & gas industry experience preferred but not required
• Excellent verbal and written communication skills
• Strong problem-solving and time-management abilities

Responsibilities

• Accept and process orders in the computer system
• Verify information on purchase orders
• Communicate with clients by phone or email
• Assist customers with orders, product suggestions, and batches
• Follow up on orders and ensure correct status
• Resolve issues with Sales, Account Managers and Product Managers
• Attend sales, quality, logistics meetings
• Read customer activity in Salesforce for strategic accounts
• Maintain account data and generate weekly/monthly reports
• Coordinate with Logistics and Procurement to meet requirements
• Provide internal sales support for assigned accounts

Skills

Communication

Problem-solving

Time management

Analytical thinking

Customer focus

Education

College degree in administration, business administration, or related field

Tools

Salesforce

ERP systems

Microsoft Suite

Job description

Position: Customer Service Representative

Location: The Woodlands, Texas (Hybrid - Flexibility Policy)

Status: Full-time, Permanent (1) - This is a newly created role.

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team that takes care of each other’s? Take this opportunity to contribute to the success and growth of a great family-owned business!

We are currently seeking an energetic, motivated and experienced professional to fill the position of Customer Service Representative within the Oil & Gas Industry to join our growing team in The Woodlands, Texas. As a Customer Service Representative, you will be responsible for effectively communicating with our customers, taking orders and tracking them through our Salesforce portal. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.

Are you equipped with exceptional problem-solving skills and thrive in a collaborative team environment? If so, keep reading, as this position could be the perfect fit for you!

We are seeking a candidate who aligns seamlessly with our organizational culture and possesses a genuine interest in forging a long-term career with our amazing Company, renowned for its commitment to employee well-being. By joining our team, you will have the chance to be an integral part of a collaborative, innovative, and driven group within a rapidly expanding organization that prioritizes its people. Working alongside dynamic colleagues, you will have the opportunity to benefit from their wealth of knowledge and expertise, creating a truly enriching professional experience.

At Quadra, we put people first so that together, we can reimagine the possibilities.

Quadra Chemicals, a Great Place to Work US® certified, is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

What would be your main responsibilities as a Customer Service Representative?

• Acceptance of orders and processing of orders in our computer system
• Verify information on purchase orders
• Ensure that customer requests are handled in a satisfactory manner and in accordance with company policies and guidelines
• Communicate regularly with clients by phone or email
• Assist customers with order placement, product suggestions, different batches, etc.
• Follow up on all orders and make sure they are in the proper status
• Resolve customer issues by working closely with Sales Representatives, Account Managers and Product Managers
• Attend various face-to-face or virtual meetings (sales, quality, logistics, etc.)
• Read and understand all customer activity in Salesforce for strategic accounts
• Account maintenance management
• Comprehensive systems generated reports and analysis (weekly/monthly reporting)
• Ensure customer and operational requirements are met by communicating regularly with Logistics and Procurement.
• Ensure total customer focus by working in synergy with other departments
• Provide internal sales support for assigned account(s)

What experience is needed to have success in this role?

• Possesses a College degree in administration, business administration, or a related field
• Minimum of 3 years of relevant customer service experience in a distribution, logistics or manufacturing environment in order to understand company’s products and services
• Previous experience supporting customers in the oil & gas industry is preferred. Candidates with experience in distribution, logistics, manufacturing, or other fast-paced supply environments are also encouraged to apply
• Must have excellent verbal and written communication skills; essential for effectively understanding and addressing customer inquiries and concerns
• Demonstrated empathy towards customer’s needs and being patient with challenging situations in order to help build strong relationships with customers
• Strong problem-solving and being skilled at identifying and resolving customer issues efficiently and creatively, finding appropriate solutions
• Excellent organizational skills and proven time-management skills in order to manage multiple inquiries and tasks while maintaining strong quality service
• Demonstrate resilience in high-pressure situations and a willingness to work in an ever-changing environment where quick decisions are required
• Demonstrate your strong analytical prowess, capable of dissecting complex information and deriving valuable insights
• Maintaining a positive and friendly demeanor contributes to creating a pleasant customer experience and building customer loyalty
• Embrace the values of compassion, integrity, and honesty, as these essential qualities are highly valued and sought after in candidates for this role
• Proficiency in utilizing modern technology (Microsoft Suite, Salesforce, ERP systems, etc.) is a prerequisite for this role

What are the perks of choosing this role at Quadra?

• Tailored training: We provide personalized training to support you and your growth
• Permanent, full-time position: Join us for a stable, long-term career
• Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and generous incentive program
• Excellent Benefits Package: Medical, Dental, and more to keep you covered including our Employee Assistance Program (EAP)
• Generous Time Off: Flexible personal days, sick days and vacation to recharge
• Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
• 401K with match: Plan your future with our matched retirement program
• Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
• Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
• Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
• Career Growth: Unlock opportunities for development in a fast pace growing company
• Fun Social Activities: Get involved in company events, Volunteering programs, etc.
• Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
• And Much More!

Join our team of dedicated professionals who are passionate about providing exceptional customer service. If you are ready to make a positive impact, build strong relationships with customers, and contribute to our company's success, we look forward to welcoming you aboard and working together to create value and deliver outstanding service to our valued customers.

Compensation Information:

The annual base pay range for this position is reasonably expected to be $49,170 to $74,600 USD. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.