Customer Service Representative

UniFirst

Texas

On-site

USD 32,000 - 48,000

Full time

9 days ago

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Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Customer Service Representative in Texas to handle inbound/outbound inquiries via phone and email, while providing professional customer service. The role includes processing orders/returns, troubleshooting issues, and supporting the receptionist duties as needed.

Qualifications include an associate's degree or equivalent experience, 1+ year in customer service, and proficiency with Word, Excel, and Access, plus AS400 experience.

Qualifications

Associate’s degree or equivalent combination of education and experience.
One or more years of related experience and/or training in customer service.
Proficiency in Microsoft Word, Excel, and Access.

Responsibilities

Handle inbound/outbound inquiries through phone and e-mail in a professional and service-oriented manner.
Process customer returns into inventory.
Troubleshoot and respond to customers in a timely manner.
Be dependable and flexible in a dynamic environment.
Support receptionist duties as needed.
Maintain confidentiality of information and participate in safety activities.

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Education

Associate's degree

Equivalent combination of education and experience

Tools

AS400 System

Job description

Job Description - Customer Service Representative (2604086)

Job Description

Customer Service Representative - ( 2604086 )

Description

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Responsibilities:

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
Handle and process customer returns into inventory
Troubleshoot and respond to customers in a timely manner
Be dependable and very flexible in an ever-changing environment
Provide coverage for the receptionist position on an intermittent basis
Prioritize and organize, be detail oriented, work as part of a team, and have aCAN-DO attitude
Will be required to work overtime as necessary
Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
This position requires the ability to maintain confidential information.
Will be required to perform other duties as requested, directed, or assigned.
Must be willing and able to actively participate in plant-wide safety activities.
There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Qualifications

Requirements:

Associate’s degree; or equivalent combination of education and experience
One or more Years related experience and/or training in the field
Equivalent combination of education and experience.
Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
Experience with AS400 System beneficial
Must possess the ability to effectively communicate verbally and in writing.
Ability to read, analyze, and interpret written instruction.
Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.
Must be detailed and possess the ability to prioritize.
Good organizational skills.
Self-motivated, with the ability to work independently
Must possess the ability to distinguish between colors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Primary Location

: United States-Texas

Work Locations

: 845 - SAN ANTONIO-LINEN, TX 1907 Bolton Rd. Marion 78124

Organization

Job

: Administrative

Employee Status

: Regular

Shift

: 1st Shift

Schedule