Customer Service Representative

Livestock-Nutrition-Center,-LL; Tenaha (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Livestock Nutrition Center is seeking a Customer Service Representative to support the sales team and strengthen communication across sales, administrative, operations and logistics. You will help grow the customer base, deliver pricing quotes, schedule deliveries and monitor contracts while enhancing customer satisfaction.

The role emphasizes treatment of customers with courtesy and professionalism, applying industry knowledge, and maintaining accurate records in CRM systems.

Qualifications

• Agricultural experience required.
• Preferred: 2-year Associate degree.
• Preferred: 2 years of administrative and customer service experience.
• Excellent communication and superior customer service skills.
• Ability to multitask and stay organized.
• Strong computer skills including Excel, Word and Outlook.

Responsibilities

• Assist location sales team in servicing and growing customer base.
• Learn formulation program, load/planner scheduling, and mineral program recommendations.
• Handle phone activity and route messages as needed.
• Present LNC's services, products, and pricing to customers.
• Deliver daily price quotes and schedule deliveries.
• Monitor customer contracts and retention.
• Assist in sales order processing and AR issues.
• Use Salesforce CRM and CPQ to document interactions with customers.

Skills

Sales support

Customer service

CRM usage

Communication skills

Multitasking

Administrative tasks

VFD assessment

Education

Associate degree

Tools

Salesforce CRM

CPQ

Excel

Word

Outlook

Job description

Company OverviewLivestock Nutrition Center specializes in blending customized rations, supplements and premixes to meet the specific nutritional needs of Livestock Producer's operations. We understand that management, performance objectives and feeding practices can be vastly different between operations, and that these differences dictate specific nutritional or formulation requirements. Our experienced sales staff and nutritionist will work with the Producer to design a feeding program that is specific to their operation.Mission StatementOur Mission is to add value to the suppliers and end users in the feed ingredient supply chain through distribution, processing and service.Guiding PrincipleOur focus is to provide customized feeding programs, nutritional products, and expert service to livestock producers that promote their long-term success and profitability.Position SummaryThe Customer Service Representative will most importantly serve in a sales and administrative capacityto deliver exceptional service, both internally and externally. This individual will be responsible for aiding the sales effort bystrengthening communication and effectiveness between sales, administrative, operations, and logistics teams. TheCustomer Service Representative is expected to help increase company growth by creatively strengthening relationshipswith our customer base and increasing customer & employee satisfaction.Responsibilities and DutiesAssist location Sales team in servicing and growing LNC’s customer base as needed/directedDevelop an understanding of our formulation program, load/planner scheduling, mineral program recommendations, and trademark product sales direction.Assist with phone activity. If necessary, reroute calls to the appropriate party and/or take and deliver messages.Learn communication skills, feed programs, product details, and industry knowledge to effectively present LNC’s customized services, products, and pricing.Deliver daily feed price quotes to customers and schedule deliveries.Proactively monitor customer contract execution.Proactively monitor and increase customer retention.Assist in sales order processing.Assess Veterinary Feed Directives (VFDs) and update as needed. Keep VFDs current.Use Salesforce CRM and CPQ to manage and document all interactions and sales processes with customers.Deliver exceptional service while engaging, retaining, and building relationships with customersExceed customers’ expectations with timely and courteous service by providing a friendly environment, which includes greeting and acknowledging every customer, and all other aspects of customer service.Maintain contact with assigned customers in the market area to ensure high levels of customer satisfaction.Demonstrate the ability to gather and, with assistance, analyze client or prospect information.Maintain internal and external professional relationships that exemplify core company values.Strengthen location teamwork by increasing communication and effectiveness between Sales and FulfillmentProactively coordinate location marketing activities.Assist Location Fulfillment Manager and Sales team in handling Accounts Receivable’s issues and customer accounts.Work in conjunction with Location Fulfillment Managers and follow any operations protocol/guidelines at your assigned location.Assist in additional clerical, administrative, or any other duties as assigned from time to time by management.Ensure accuracy of all work completed.Requirements and QualificationsAgricultural experience required.Preferred, 2-year Associates degree.Preferred, 2 years of Administrative and Customer Service experience.Must have excellent communication skills and provide superior customer service.Must have ability to multitask.Excellent organizational and analytical skills.Ability to work well both independently and in a team-oriented environment.Must have high level of computer skills including excel, word, outlook etc.Benefits and PerksAll full-time employees are eligible for a comprehensive benefits package.