Customer Service Representative

Motion; Temple (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k)

Vacation and holidays

Tuition reimbursement

Paid time off

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders under close supervision. You will handle inquiries, provide quotes, and enter orders across multiple channels, while supporting pricing decisions to optimize gross profit.

The role emphasizes building strong customer relationships, ensuring on-schedule shipments, and coordinating with internal teams to maintain inventory and improve processes.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience or an equivalent combination.
• Strong communication skills including written, verbal, and listening.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates sale/purchase price within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Maintains appropriate inventory levels by ordering items as needed.
• May place orders up to $5,000 per line and $10,000 per purchase order.
• Sources products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory for shipment to customers.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet research

Email tools

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.