Customer Service Representative

Geskus Studios & Yearbook Publishing; Stratham (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid training provided

Competitive pay based on experience

Job summary

Geskus Studios & Yearbook Publishing in Stratham, NH is seeking friendly, dependable individuals to join our Customer Service team during the fall season. In this in‑office role, you’ll help families with school picture day and photo orders, answering questions by phone and email and delivering a positive experience.

The position is full‑time during peak periods, with paid training and competitive pay based on experience.

Qualifications

• Friendly and professional written and verbal communication skills.
• Strong attention to detail and organization.
• Comfort using computers and learning new software.
• Ability to manage multiple tasks and priorities throughout the day.
• Dependable attendance and strong work ethic.
• Positive attitude and willingness to help others.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist parents and families by phone and email with questions about orders, products, and school picture day
• Process orders, refunds, exchanges, and reprints
• Troubleshoot and resolve customer concerns in a timely and thoughtful manner
• Maintain accurate records within company systems
• Work collaboratively with other departments to find answers and resolve customer needs
• Provide friendly, professional support in every interaction

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Professional demeanor

Job description

Join Our Team at Geskus Studios & Yearbook Publishing!

Geskus Studios & Yearbook Publishing is looking for friendly, dependable, and detail-oriented individuals to join our Customer Service team during our fall season.

In this role, you'll help families throughout New England with questions about their school picture day and photo orders. You'll communicate with customers by phone and email, provide clear, helpful support, and play an important role in delivering a positive experience for the families we serve. During peak periods, the team manages a high volume of phone calls and emails while working together to ensure families receive timely, accurate, and helpful support.

• This is a seasonal position. We anticipate retaining one high‑performing team member in a year‑round Customer Service role.
• This is an in‑office position based in Stratham, NH.

Pay

Competitive, based on experience.

What You’ll Do

• Assist parents and families by phone and email with questions about orders, products, and school picture day
• Process orders, refunds, exchanges, and reprints
• Troubleshoot and resolve customer concerns in a timely and thoughtful manner
• Maintain accurate records within company systems
• Work collaboratively with other departments to find answers and resolve customer needs
• Provide friendly, professional support in every interaction

What We’re Looking For

• Friendly and professional written and verbal communication skills
• Strong attention to detail and organization
• Comfort using computers and learning new software
• Ability to manage multiple tasks and priorities throughout the day
• Dependable attendance and strong work ethic
• Positive attitude and willingness to help others
• Previous customer service experience is helpful but not required

Position Details

• Full‑time schedule: Monday‑Friday 8am‑4pm. Additional hours may be available during peak periods.
• Competitive pay based on experience
• Paid training provided

If you’re ready to embark on an exciting journey with us and contribute to our growing success, we’d love to hear from you! Please submit your resume and cover letter detailing why you’d be a great fit for this role.

About Geskus

Geskus Studios & Yearbook Publishing is one of New England’s leading school photography and yearbook companies, serving more than 800 K‑12 and university clients. Our work spans fall picture day, sports teams, senior portraits, graduations, yearbooks, and other photography programs that capture important milestones for students and their families.

We are a locally owned company based in Stratham, New Hampshire and are growing quickly on our reputation for high‑quality photography and an outstanding experience for our schools and their communities. Our team is collaborative, forward‑looking, hands‑on, and focused on delivering a smooth and stress‑free experience for our customers.

If you’re looking for an opportunity to join a growing company, develop valuable customer service experience, and make a positive impact for families across New England, we’d love to hear from you.