Customer Service Representative

Daiohs First Choice; Spokane (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental & Vision insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation & sick leave

9 paid holidays

Job summary

First Choice Coffee Services in Spokane, WA is seeking a Customer Service Representative to join our team. You will handle calls and emails, relay customer needs to the Daiohs team, and support accounts payable and service operations.

This role offers growth within a well-established, US-wide coffee service company. The position emphasizes reliability, strong communication, and a commitment to excellent customer care in a busy office setting.

Qualifications

• Experience in customer service or office environment preferred.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Processes incoming calls and emails, including orders submitted by telephone, email, and fax.
• Relays customer concerns to the appropriate team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers and reconciles customer funds.
• Dispatches Service Technicians for repairs and coordinates installations.
• Contacts accounts with outstanding balances and supports accounts receivable targets.
• Processes and applies payments to customer accounts.
• Communicates sales leads to branch staff.
• Provides backup support with daily sales reports, bank accounts, and month-end processes.
• Keeps records of customer interactions and documents.
• Develops knowledge of products, services, and pricing.
• Solicits sales during promotions.

Skills

Customer service

Communication skills

Office experience

Education

High school diploma or equivalent

Job description

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Bring your drive, reliability, and commitment to excellence— and let’s brew success together!

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

What You'll Be Doing – The Role

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

• Starting hourly rate of $18.00 - $21.00
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you’ll bring – The Person:

• High school diploma or equivalent
• At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.