Customer Service Representative

RB Global Inc.; Spokane (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

RB Global Inc. is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments, and support sale-day activities.

This role involves in-person interaction with customers, using computers, data entry, and collaborating with multiple departments to provide documents and services. A positive, friendly attitude and teamwork are essential, along with safety commitment.

Qualifications

• Previous in-person customer service experience.
• Able to learn to use new technology and software.
• Excellent keyboarding for data entry.
• Commitment to fantastic customer service.
• Maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrive working as part of a team and pitch in when needed.

Responsibilities

• Organize all keys and filing by internal coding system and Lot number; upload documents for each sale.
• Communicate with departments and customers who sign up equipment to provide required documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and personal safety of team.
• Perform other duties as assigned.

Skills

In-person customer service

Computer proficiency

Typing speed

Customer service mindset

Positive under pressure

Friendly demeanor

Team player

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Employer

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Recruiting Organization

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.