Customer Service Representative

Marine; Sparta (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Employee Assistance Program (EAP)

401 (k) with company match

Paid maternity/paternity leave

Tuition assistance

Employee discounts

Job summary

Dometic is seeking a passionate Customer Service Representative for its Sparta, TN location. As a key member of the team, you will enhance customer satisfaction by assisting with order tracking and resolving inquiries efficiently. Ideal candidates will have strong communication skills, problem-solving abilities, and experience with MRP/ERP systems.

Join Dometic to play a vital role in supporting customers in the boating industry while enjoying benefits like insurance, paid leave, and opportunities for growth.

Qualifications

• Experience with MRP/ERP systems.
• Ability to resolve customer questions effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Assist customers with tracking orders and resolving issues.
• Respond to customer calls and emails daily.
• Maintain customer records and provide solutions to issues.

Skills

Customer service skills

Communication skills

Technical translation

Problem-solving

Multi-tasking

Tools

MRP/ERP systems

Web browsers

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Customer Service Representative. This position reports to the Customer Service Manager and will work in Sparta TN.

About the position

As Customer Service Representative of the Sparta team, you will play a critical role in the overall satisfaction of our customers. This position requires an action-orientated, flexible, problem solver who will assist customers with tracking open orders, expediting high priority shipments, and correcting discrepancies. The ideal candidate will demonstrate excellent written and verbal communication skills and be able to deliver effective solutions with a positive upbeat attitude. Associates should be comfortable utilizing a variety of software applications to navigate customer accounts, research and review orders, and resolve customer concerns.

Your Main Responsibilities

• Maintain a working knowledge of any new products and product specifications
• Take all customer calls and return messages daily
• Assist customer with problems and resolve issues with the help of the appropriate person
• Maintain customer master files with any pertinent changes
• Reply to email messages daily
• Provide solutions to problems with assistance of Product Manager, including customer shortages/overages, pricing issues, and delivery issues/notify customer and team members

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within Manufacturing and Customer Service as well as the following qualifications and experiences:

• Experience with MRP/ERP systems
• Familiarity with web browsers and demonstrated ability to work with tailored in-hour applications
• Ability to translate technical information/instructions into verbiage that our customer base will understand
• Ability to apply knowledge to new situations and use common sense to resolve customer questions

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Positive, can-do attitude
• The ability to think critically and resolve conflict
• Ability to multi-task, prioritize and manager time effectively
• The ability to collect data from multiple applications, quickly and accurately
• Consistently curious about technology

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.